Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
 

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Provide Application Production Support services for various Real Estate and GHR applications.
• Closely collaborate with global support teams as well as with development and business partners.
• Ensure risk, financial, and compliance polices and standards relevant to the role are met.
• Manage relationships with senior business and technology partners.
• Sets KPI's for the team to follow. Makes decisions about technology that will increase or deliver business values.
• Ability to identify solutions for complex problems in infrastructure and application technologies to improve production stability.
• Extensive experience with providing hands-on production support
• Very good understanding of Incident, Service Request, Problem and Change Management lifecycles

Required Qualifications

• Experienced with various operating systems and their applications : Minimum 5 years experience in Linux/Unix, windows
• Extensive hands-on experience with various database management systems Minimum 5 years experience in :SQL/PLSQL and Oracle
• Hands on Experience on ITIL standards which includes Service Strategy, Service Design, Service Transition, Service Operation.
• Microsoft office
• Minimum 5 years experience in Leveraging SharePoint handling tools which include Central administration, online admin center and power shell scripts.
• Expert analytical expertise and problem solving proficiency
• Skilled in Autosys ( Automation Tool) and its components.

Skills:

• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range$90,900.00 - $157,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.