Technology Services Lead - Release Mgmt, Global Banking & Payments Production Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

This role serves as a Lead Release Manager responsible for driving the evolution of release management practices across International Technology & Global Payments Solutions Technology (ITGPST) and Global Banking & CRM Technology (GBCT), supporting a complex application landscape of ~850 applications. The position will lead efforts to transition release management from fragmented, legacy processes to a more standardized, automated, and scalable operating model, improving release efficiency, stability, and risk management. This individual will operate as a key leader within release management, partnering across technology teams to establish consistent processes, drive adoption of modern practices, and ensure effective execution across the release lifecycle.

LOB Responsibilities:

• Process Standardization & Improvement
• Support the transition toward modern release practices aligned with Cutover and Service Now adoption, and automation wherever possible (reporting, planning, tracking)
• Identify gaps in current release practices and drive process improvement and standardization
• Establish repeatable, scalable processes that improve release predictability and efficiency
• Release Management Leadership
• Lead end-to-end release planning, coordination, and execution across ITGPST and GBCT portfolios
• Drive consistency across multiple LOBs, platforms, and technology silos
• Act as a central point of coordination for large-scale, complex release activities
• Release Governance & Risk Management

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Strong experience in Release Management across complex enterprise environments
• Experience supporting large-scale, multi-application release portfolios
• Strong risk management and change governance discipline
• Proven ability to coordinate across diverse teams and drive alignment
• Effective stakeholder management and communication skills
• Analytical mindset with ability to leverage data and metrics to improve outcomes
• Experience within payments, banking, or financial services technology environments (preferred)

Desired Qualifications:

• Bring greater consistency and discipline to release management across ITGPST and GBCT
• Improve release predictability, stability, and transparency
• Reduce operational risk through better coordination, governance, and automation
• Act as a trusted lead who can align teams and drive execution across a complex environment

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: