Technology Solution Manager

Responsible for managing NIC’s hardware and software systems and applications to include evaluation for replacement or upgrade based on NIC’s evolving needs. This position is a key contributor to event related technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technology & Systems Management

• Develop, test, and administer organization-wide IT systems and applications including NIC Academy, project management tools, CRM, the NIC intranet, and event mobile apps.
• Recommend system upgrades or replacements when appropriate.
• Analyze business requirements by collaborating with stakeholders to propose and implement technology solutions.
• Oversee systems and data security, including conducting staff security training and managing a phishing test program.
• Deliver all-staff and individual training sessions on technology platforms; onboard new employees on key systems.
• Create and maintain IT and security-related documentation, internal policies, and process guides.
• Serve as technology lead during conferences, ensuring high-speed internet and system access in all key areas.
• Provide backup support to the outsourced IT vendor, assisting staff with hardware and software needs.

NIC Academy Responsibilities

• Manage e-commerce functions for NIC Academy including building course pages and      managing coupon codes.
• Maintain and update existing online courses as needed.
• Oversee course management, including rebuilding/re-running courses quarterly.
• Provide general support for NIC Academy learners and internal teams.
• Administer user access to courses and manage permissions.
• Manage surveys related to course feedback, including      setup, monitoring, and basic analysis.

Event Support & Technology

• Lead buildout and ongoing management of the NIC Event Mobile App.
• Maintain and distribute weekly attendee lists to appropriate stakeholders.
• Support event logistics by building out and managing Asana projects.
• Coordinate and place orders for network and power requirements for event venues.
• Oversee printing and distribution of badges and tent cards for vendors, receptions, meetings, and Boot Camps.
• Set up attendee tracking and session-level surveys in Cvent, including email communication and monitoring.
• Analyze post-session and post-conference surveys and present results in charts and PowerPoint formats.

Marketing & Communications

• Support the planning, setup, and management of webinars, including technical assistance before and during sessions.
• Assist with Marketing Data Management.

Research & Content Support

• Assist with podcast recording and other minor research-related content production.

Administrative Support

• Print and manage name badges and tent cards as needed for internal and external events.
• Maintain SharePoint user permissions for volunteer engagement activities.

Demonstrate NIC Values including: 

• Be A Spark
• Invest in Ourselves
• Partner with Others
• Take Pride in Our Work

Other duties may be assigned. 

TRAVEL REQUIREMENTS

Less than 30 days per year

COMPETENCIES

• Strong problem-solving abilities
• Adaptable to changing priorities and circumstances
• Effective communication, both verbal and written

REQUIRED QUALIFICATIONS 

• Bachelor’s degree in information technology, or related discipline.
• Five + years of hands-on experience with personal/business computer software and hardware configuration.

PREFERRED QUALIFICATIONS

• Experience working in an administrative capacity with Microsoft Office 365 and Salesforce
• Microsoft Certifications
• Project Management Experience
• Ability to collaborate with others who may not have the same work style

WHY NIC?   

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At NIC, we welcome diversity of background and experience. We would encourage you to apply if this is a role you would be passionate about doing every day. 

When you join NIC, you’ll experience a collaborative and innovative culture working alongside talented team members who live our make Grandma Proud values to support access and choice for older adults. 

Consistent with our belief that our employees are our most valuable resource, NIC offers generous compensation and performance-based incentives including participation in the discretionary bonus pool.  NIC also invests in your professional and academic growth with internal training and tuition reimbursement. Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug insurance; dependents and domestic partners eligible 
• Life and supplementary insurance  
• Employee Assistance plan including virtual and in person mental health counseling services for individuals and family   
• 401(K) retirement plan with company contributions  
• Vacation, sick, personal and floating holidays, in addition to paid holidays 
• Professional development opportunities
• Paid parental leave

At NIC, we believe that to fulfill our mission to provide access and choice to America’s older adults we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard. 

As such, NIC is an Equal Opportunity Employer, and we make employment decisions based on qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. 

NIC is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NIC will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].

WORK ENVIRONMENT/PHYSICAL DEMANDS 

Work is generally remote but when working in the NIC office environment there may be exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily or prolonged periods of time and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following:

• Lifting up to 25 lbs.  
• Stooping, crawling 
• The noise level in the work environment is usually moderate.