Technology Specialist

Under the direction of the Technology Manager, the Technology Specialist is responsible for performing tasks related to the needs of patrons and technology in the library.

Essential Duties:

• Assist in the completion of library trouble tickets when assigned.


• Assist patrons in the use of e-readers, electronic resources and library related technology services/equipment.


• Assist patrons in the use of public internet computers, including the use of hardware and software.


• Assist in maintaining the recording studio.


• Assist with Office 365 Administration.


• Be present, visible, and provide excellent customer support and service to patrons using the public computer area.


• Collect money for library fines and fees when necessary.


• Document, track and report support-related issues and requests.


• Ensure all library patrons receive excellent, equitable, and efficient assistance in all interactions.


• Ensure patron record confidentiality.


• Explain and enforce library policies and procedures.


• Install and configure hardware and software as appropriate.


• Maintain an attractive, neat, clean, and welcoming Technology area.


• Organize and maintain all departmental supplies and equipment by demonstrating neatness, accuracy, thoroughness, and general effectiveness.


• Plan, conduct, and evaluate technology programs.


• Respond to a variety of questions from patrons related to the library and the usage of various library technologies.


• Use the library’s ILS system to perform routine tasks and answer general patron inquiries.


• Assist with staff onboarding as needed.


• Perform 3D prints as needed.


• Perform 1-on-1s with patrons as needed.


• Works technology desk on a regular basis and other public service desks only as needed.


• Other duties as assigned.

Expected Hours of Work:

• Must work 37.5 hours a week. On-site attendance, evenings, and weekends are required. This position will work mostly nights and one weekend a month.

Required Education and Experience:

• High School Diploma or GED and at least 6 months’ experience working with library technology.


• Ability to obtain a Paraprofessional Library Certificate issued by the Kentucky State Board for the Certification of Librarians.


• Fluency in Spanish is preferred.


• Experience working with computers and Microsoft Office 360 applications


• Working knowledge of relevant operating systems and software in combination with at least six months of experience.

Required Skills:

• Ability to exercise initiative and maintain professionalism in uncomfortable situations.


• Ability to organize, plan, set priorities, use time effectively, and meet deadlines while working with frequent interruptions.


• Ability to do basic math for routine calculations.


• Ability to adapt, remain flexible, and flourish in a changing environment while maintaining a positive attitude.


• Ability to be tactful and respect confidentiality.


•  Ability to communicate effectively with others, orally and in writing, including through email, and ability to actively listen.


• Ability to establish and maintain effective and positive working relationships with co-workers, patrons, user groups, community organizations, and volunteer groups of varying personalities and ages, and to serve the public courteously in a variety of situations.


• Contributes to creating an environment oriented to trust, open communication, creative thinking, and a cohesive team.


• Keen attention to detail.


• Ability to troubleshoot effectively.


• Possesses strong analytical, time management, interpersonal, and organizational skills as well as the ability to anticipate future needs.


• Ability to take initiative and interest in improving existing work techniques and procedures.


• Willing and able to speak effectively in public.


• Strong organizational and problem-solving skills.
  

Physical Demands:

• Moving up to 50lbs. carts and handling moderately heavy boxes of books when the occasion requires.


• Ability to balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, talk, type, pick, pinch, hear, and perform repetitive motions.


• Ability to stand and sit for long periods of time.


• Movement through facility locations and assisting patrons.


• Ability to handle books, materials, and equipment.


• Ability to reach above the head and below the knee to retrieve shelved items.


• Visual acuity sufficient to identify materials on shelving up to 90” and to read primarily typed or printed text in a variety of type sizes.

Work Environment

• Climate-controlled environment inside the building.


• Barrier-free work area
  

Note: This job description does not necessarily reflect all aspects of the job function.