Technology Specialist I

Description

The Technology Specialist I is a full-time, year-round position reporting to the Director of Technology. This position serves as the first point of contact for all technology support requests, handling troubleshooting and escalating tickets based on workload and complexity. The Technology Specialist I assists with the inventory, maintenance, and deployment of technology across campuses, with a focus on supporting iPads in educational settings. The position requires strong technical, organizational, and communication skills to ensure effective and efficient support of the school's technology infrastructure.  The Technology Specialist I must be a professing and maturing Christian enthusiastically supporting Valley Christian's Statement of Faith and mission statements. 

Role and Responsibilities:

• Providing technical support to faculty, staff, students, and parents
• Assisting with the deployment, operation, and maintenance of technology on all campuses
• Maintaining inventory and storage areas
• Adheres to and honors Valley Christians' standards, policies, procedures as outlined in the Employee Handbook.
• Performs other related assigned duties

Requirements

Qualifications and Skills:

• Must have a personal relationship with Jesus Christ that is a consistent testimony among others
• Agree to uphold Valley Christian’s Mission & Beliefs which can be found at http://valleychristianaz.org/about/philosophy/
• Faithfully attend and financially support a local church whose beliefs are in agreement with our school's Mission & beliefs 
• Must have and maintain a valid level one IVP fingerprint card
• Must have and maintain a valid Arizona driver's license
• Must have excellent interpersonal and customer service skills
• Ability to communicate effectively both written and verbally
• Must be proficient with Microsoft 365 suite of applications
• Must be proficient in Apple iPads and iPadOS
• Must be proficient with desktops and laptops running Microsoft Windows
• Basic knowledge of wired and wireless networking
• Must be self-motivated
• Ability to manage multiple priorities and deadlines with a customer-service mindset

Education and Experience:

• High School diploma or equivalent
• Minimum of two years supporting technology

Preferred Skills and Knowledge:

• Classroom support or teaching experience
• Knowledge of system imaging and deployment
• Knowledge of JAMF
• Experience with Zendesk or FreshDesk

Physical Requirements:

• Use a computer (visual and keyboarding) for long periods of time
• Able to remain in a stationary position (sitting or standing) 50% of the time 
• Occasionally lift up to 25 pounds 
• At times requires stooping, bending, turning, pushing, pulling, reaching and climbing stairs (2-story) 
• Use of hands, fingers, arms to reach, grip and maneuver objects
• Must be able to respond quickly to sounds (fire/security alarms)
• Work in noisy and crowded school environment 
• Able to work a flexible schedule including weekends and evenings when needed
• Frequent walking throughout the campus