Technology Sr Specialist

General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team!

General Profile

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems
• Works independently, receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
• Acts as a resource for colleagues with less experience
• Consistent exercise of discretion & judgment

• Performs overall information systems planning, implementation, and administration in a variety of IT functional areas for the organization.
• Provides end user technology & software support to diagnose and resolve technical issues across different systems, including hardware, software, and networks.
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes.
• Maintains detailed documentation of methodologies, processes, and specifications of an organization's IT systems and assists with the planning and scheduling of IT initiatives.
• Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.
• Provides operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization for IT resources
• May also have IT Business Partner responsibilities including:
  • Developing effective relationships with business units, divisions or groups of users | Ensuring required IT services are identified, developed, and supported to the satisfaction of the business unit/division | Establishes and maintains service level agreements and is the main point of contact for all service issues

• Required education and experience: Associate's Degree and 5-7 years' experience OR Equivalent Combination of Relevant Education &/or Experience
• Critical professional related technical skills; computer skills: Proficient in Microsoft Office (Excel, Word, PowerPoint)

• Preferred education and experience: Bachelor's Degree
• Discipline/Major: Information Technology or related discipline 
• Knowledge, skills & abilities: Hardware management. Help desk management. IT Asset Management Framework (ITAM). IT management. IT operations. IT performance management. IT Program management. Network management. Systems management. Technical project management. IT asset management software.

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.