Technology Support Associate

The Technology Support Associate will support the day-to-day execution of technology initiatives across the organization. This is a true entry-level role ideal for someone early in their career or with hands-on experience who is interested in technology, systems, and operations.
 

Title: Technology Support Associate 

Location: Pasadena, CA 

Hours: Full-Time / 40 hours per week (Mon-Fri, 8:30AM - 5:30PM)

Salary: $20.00 - $30.00 per hour (depending on experience)
 

Duties and Responsibilities: 

Technology Execution Support

· Assist with rollout of new tools, system updates, and integrations.

· Support testing, documentation, and basic user training for new systems.

User Support & Ticketing

· Provide basic day-to-day technical support to team members.

· Help track and manage support requests or trouble tickets, ensuring timely follow-up and resolution.

CRM & Systems Support (Salesforce or similar)

· Help with user access, simple data updates, and report support.

· Provide basic assistance with dashboards, records, and workflows.

Onboarding & Access Management

· Assist with onboarding new team members by setting up system access and accounts.

· Help manage user permissions and ensure proper access levels across systems.

Data & Operations Support

· Assist in monitoring data quality and supporting reporting requests.

· Perform data cleanup and help maintain accuracy and consistency across systems.

· Help document workflows and standard operating procedures (SOPs).

Cross-Functional Coordination

· Support communication between teams during system updates or changes.

· Gather feedback from users and help escalate issues or improvements.

Documentation & Organization

· Maintain internal documentation, training materials, and knowledge base resources.

· Ensure information is organized, current, and accessible.

Benefits: Full premium covered for full-time employees including health, dental and vision (50% of premium covered for eligible dependents), 3 weeks paid vacation, generous holiday schedule – extended Christmas closure, and 401K, among other perks.
 

Minimum Qualifications: 

· High school diploma or equivalent experience/certifications (college coursework or degree is a plus, but not required).

· Interest in automation, AI tools, and improving workflows.

· Strong interest in technology, systems, or operations.

· Basic familiarity with tools like Excel or similar.

· Strong organizational and communication skills.

· Detail-oriented with a willingness to learn.

· Ability to manage multiple tasks in a fast-paced environment.

· Ability to handle sensitive or confidential information with professionalism and discretion.

· Exposure to Salesforce or other CRM systems is a plus.

· Experience with tools like Asana, Jira, or similar is a plus.

Language Skills: Fluent in English (spoken & written). Spanish is a plus