Technology Support I

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Technology Support I at JPMorganChase within Commercial Investment Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. In this role, you will ensure the operational stability, availability, and performance of our production application flows, troubleshooting and resolving service interruptions to deliver a seamless user experience.

Job responsibilities

• Troubleshoot and monitor production application flows to ensure end-to-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability tools
• Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
• Assist in the improvement of operational stability and availability through participation in problem management
• Identify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes
• Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 1+ years applied experience
• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• AWS Cloud Practitioner
• Knowledge of KDB or other non-SQL databases
• Knowledge of Grafana/Splunk
• Knowledge with Control-M and Autosys Scheduler