Technology Support Specialist

SUMMARY

The primary job responsibilities include, but are not limited to, providing technical support for local and remote staff, facilitating and maintaining computer networks, and troubleshooting network issues in offices. Must have a friendly personality, be able to handle inquiries related to information technology, and give accurate information and assistance in a professional and high-quality manner.

PRIMARY RESPONSIBILITIES

• Work and communicate effectively with users from all departments within the company, vendors/contacts from other companies, and audiences that may not always be compromised of technical personnel
• Provide technical support with minimal supervision
• Provide end user technical support for computer related hardware, software, printer, network, phone systems, and network issues
• Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers
• Assist with preventative maintenance to the servers and verify antivirus updates
• Assist administering PBX, corporate cellular phones, laptops, and other related hardware
• Assist maintaining daily and or monthly backups
• Possesses the ability to solve problems quickly in high-stress situations
• Travel, if necessary, to troubleshoot network issues
• Other duties as assigned

KNOWLEDGE & SKILL REQUIREMENTS

A high school diploma or GED equivalent is required, and 1 year of previous technology support experience or industry-related experience is desired. The ability to understand and speak the Yup’ik/Cup’ik native language is strongly preferred. Successful applicants must possess the ability to represent the company in a professional manner, both verbally and in writing. Strong computer skills and knowledge of Microsoft Office products is required, as well as knowledge of the operation of standard computer hardware and software. Ideal candidates will possess organizational skills that enable them to multi-task and prioritize a high volume of tasks, while maintaining a high level of attention to detail and accuracy. The abilities to be a confident communicator, eager to learn, remain flexible, and work as a team member is a must. 

PHYSICAL REQUIREMENTS

In order to successfully perform the duties of this position, the employee is regularly required to effectively remain in a stationary position for long periods of time, operate a computer and other office productivity machinery, communicate with others in person and over the phone, and move about inside the office. This position requires the ability to sit, effectively use hands and fingers, talk and listen, reach with hand and arms, stoop, kneel, and crouch. Occasionally this position may be required to lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The ability to work in a constant state of alertness and in a safe manner is also a requirement.

WORK ENVIRONMENT

This position is performed in an office setting with exposure to computer screens and fluorescent lighting. It requires the regular use of a computer, keyboard, mouse, and multi-line telephone system. The noise level in the work environment is usually quiet. Travel to other rural communities, Anchorage, and other states may be required via aircraft of varying sizes. Some travel may require staying overnight.