Technology Support Specialist - Holy Cross School

Position Summary

Holy Cross School is seeking a full-time Technology Support Specialist to support our user base of
1000+. Holy Cross operates a 1:1 laptop program for students and offers the latest technology to faculty
and staff.

The Technology Support Specialist must possess solid experience with desktops, laptops, &
peripherals including diagnosing, repairing, and upgrading these devices which are primarily
running Windows 11.

The selected candidate will be exposed to and have an opportunity to learn the latest technologies.
Ideal candidate should be a self-starter with the ability to work effectively as part of a team or
individually and be able to positively interact with students, parents, faculty, and staff to keep
single-user technology functioning well and user satisfaction high.

This is a full-time, non-exempt position. Normal working hours are 7:00am to 3:30pm and the
candidate must be able to work flexible hours including after-hours and on-call weekends when
needed. This is a twelve- month position with the summer months being extremely busy. The
Technology Support Specialist reports to the Director of Information Technology.

Qualifications

Bachelor's degree or associate degree preferred, equivalent professional experience in lieu of degree.

Hold or commitment to obtain Comptia A+ Certification. Network and/or server certifications are a plus.
At least one (1) year verifiable experience as a support technician
Experience with enterprise help desk software & Windows Active Directory
Familiarity with network connectivity and basic understanding of IT infrastructure components
Advanced understanding and use of Microsoft 365.
Hands-on experience with Windows 11, MacOS a plus.
Experience troubleshooting, diagnosing, and resolving problems with computers/peripherals.

Required Skills and Abilities

Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty.
Ability to be a self-starter; energetic, proactive, and work under tight deadlines.
Ability to work as part of a team and individually.
Commitment to excellence
Excellent Written and Communication Skills

Primary Duties & Responsibilities

Diagnose, repair, and dispatch laptop support
Respond to, maintain, and close work tickets
Provide training to users, perform problem resolution, and build electronic-based
documentation
Assist in the education of staff regarding technology devices and software applications
Responsible for managing all technology assets
Assists with Active Directory administration of user and computer objects
Function as a technical lead and provides guidance to summer student workers
Reviews, evaluates, and implements requests from user departments
Collaborate with Director to ensure efficient operation of the computing environment of all
employees
Perform other duties as required

Compensation

Salary commensurate with qualifications and experience and includes a comprehensive benefits package.

To Apply

Interested and qualified candidates should submit the following materials to [email protected]:
A cover letter including salary requirements
Current resume
An annotated list of professional references with contact information. References will be contacted only with prior candidate approval.

About Holy Cross School

For more than 170 years, the Congregation of Holy Cross has served the New Orleans community as the
premier college preparatory school for young men. Serving boys in pre-kindergarten through twelfth
grade, we have seen generations of students grow from "Boys to Men." Our development of boys to men
centers on our overall educational philosophy in building the whole man: Mind and Heart, Body and Soul.

Holy Cross is fully approved by the Louisiana State Department of Education and accredited by the Cognia organization.