Technology Technician

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Complete all scheduled network services and installations in an efficient and timely manner to ensure customer satisfaction.  

• Successfully perform network tasks while subsequently assisting with the training of personnel to ensure departmental duties are completed with accuracy.


• Complete work assignments as required by the event schedule and/or administrative needs by providing exceptional customer support and responsiveness.

Professionally interface with clients and in-house personnel regarding technical requirements. 

• Act as a supportive liaison to other departments, vendors and clients.

Troubleshoot, analyze, diagnose and repair technical problems in order to minimize downtime and improve responsiveness. 

Provide accurate and timely data calls by ensuring that all required orders, service tickets, records and forms are updated, maintained and completed correctly. 

Monitor, secure and issue Technology Services' equipment to MCCNO personnel to allow for efficient work processes. 

• Account for and ensure Technology Services' equipment is returned undamaged to help maintain costs and aid in the comprehensive equipment management of the department.  

Other Skills and Abilities  

Language Skills                     

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. 

Mathematical Skills                     

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability                     

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills                     

To perform this job successfully, an individual must have a basic working knowledge of Microsoft Word and Excel. 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the major accountabilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities.  

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.  

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the major accountabilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities. 

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; risk of electrical shock and vibration. The noise level in the work environment is usually loud.