Telecom Billing Resolution Specialist

Welcome to Digital Direction, your source for Managed Telecom Solutions.

The culture at Digital Direction is both dynamic and fun. We are an interesting, passionate group of independent thinkers and doers who support and inspire each other each day.  You will not find the typical corporate perspectives at Digital Direction; we have been there and done that at other organizations, and now we are doing it our way.

For 22 years and counting, or success is credited to investing heavily in our most important asset – our people. We hire the best industry experts and treat them very well. We are always looking to add even more value to our team.

This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client billing resolution. The position offers virtual office (remote).

Responsibilities:

• Investigate and resolve all client telecom carrier billing issues


• Secure carrier credits/refunds


• Track and monitor open disputes and ensure timely resolution, while maintaining thorough documentation for traceability and metrics


• Ensure adherence to client financial controls, corporate policies, and telecom contract guidelines


• Monitor compliance requirements related to telecom billing and SLA’s


• Serve as a point of contact for carrier escalations, ensuring strong partnerships while advocating the company’s best interests

Requirements:

• 10+ years’ experience in telecom expense management and billing resolution


• Strong attention to detail; proven track record of identifying and resolving billing discrepancies.


• Hands-on experience auditing telecom invoices (voice, data, wireless)


• Familiarity with telecom billing systems, carrier portals, and contract terms


• Practical experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms.


• Expertise in MS Excel and data analysis tools to manage and reconcile large datasets


• Proficiency with telecom expense management (TEM) platforms or specialized billing software.


• Experience working in a CRM system (Salesforce, MS Dynamics etc.)


• Excellent communication, leadership, negotiation, and conflict resolution abilities

If you meet the requirements and are passionate about working with clients in the telecom industry, we encourage you to apply for this exciting opportunity.