Telecom Product Development Specialist

Company:PenTeleData 

WFH 2-day Flex Shift:Monday-Friday, 8AM-5PM (Occasional work outside those hours)

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, the industry leader in data transport, Internet, voice, Wi-Fi, security and consultative services throughout the Northeast, is aggressively hiring a Telecom Sales Engineering Product Development Specialist to guide product development and streamline processes within the Sales Engineering team.

The Product Development Specialist works in partnership with department leadership to develop new service solutions and implement improvements to existing service offers.  Will use the product development roadmap to produce technical design, deployment and support specifications that assist in the realization of defined product requirements including customer experience and functionality.  The Product Development Specialist will maintain intimate knowledge of vendor offerings, industry trends and customer needs by having direct interaction with customers, Sales Engineering, Sales Management and PenTeleData partners.

Typical duties required for the position include:

• Proactively evaluating the current voice services product portfolio and identifying areas for improvement


• Evaluating offered solutions to identify opportunities to develop and enhance management and support solutions


• Leading on assigned projects including product development and enhancements


• Delivering product specifications, design guidance and pre-sales support materials to staff for new products or product feature enhancements


• Recommending and assisting in the development of improved product documentation for presales, sales and support organizations for distribution both internally and to customers


• Leading in the development and maintenance of the technical aspects of product documentation for internal use


• Leading in the development and maintenance of the customer facing product documentation


• Acting as a technical escalation contact for the Voice Sales Engineering team, Support teams and Management.
  
  
  
  • These requests may need to be handled outside normal working hours. 
  
  
  
  


• Clearly communicating with customers and traveling to customer sites for meetings and support


• Other duties as assigned

Qualifications:

• Bachelors Degree in Computer Science, Engineering or Electronics OR 7-10 years related experience 


• Established residency in Pennsylvania


• Valid PA Driver's License and good driving record


• Previous work with an ISP or enterprise level network


• Voice Certifications in VoIP, SIP, PBX or similar


• Completed CCNA or similar courses - current certifications preferred


• Solid background and understanding of the following voice features
  
  
  
  • Hosted phone
  
  
  • Call Center
  
  
  • SMS messaging
  
  
  • Mobile solutions
  
  
  • PRI/SIP trunks
  
  
  • POTS solutions
  
  
  
  


• Strong understanding of basic routing, subnetting, switching and VLANs


• Strong understanding of VoIP and SIP technologies


• Basic understanding of Session Boarder Controllers


• Proficiency using Wireshark or equivalent troubleshooting tools


• Solid understanding of SIP signaling and dialog


• Strong knowledge of Microsoft suite of products: Outlook, Excel, Word and Visio


• A basic working understanding of Salesforce is a plus


• Programming Skills in Perl or Python a plus


• Strong Customer Service and Interpersonal Skills


• Strong Communication Skills - oral and written


• Strong Organizational Skills


• Very strong Project Management Skills


• Ability to coordinate projects across multiple departments and staff


• Ability to work well under pressure or within strict deadlines


• Ability to manage processes, create documenting and maintain procedures


• Ability to demonstrate logical thinking


• Ability to travel throughout our service footprint as needed
  

INDLP