Telecom Support Specialist

• Handle incoming telecom and voice-related support requests from internal users.


• Set up and update user calling features, extensions, phone numbers, group configurations, and other voice services.


• Troubleshoot common issues involving business phones, calling features, connectivity, and communication services.


• Coordinate routine changes such as new users, relocations, equipment updates, and service modifications.


• Work with employees and internal teams to understand communication needs and translate them into appropriate system changes.


• Maintain accurate records of voice services, equipment, cabling, user assignments, and completed work.


• Support basic provisioning and configuration of telecommunications hardware.


• Assist with simple wiring, patching, cabling, and connectivity-related tasks when needed.


• Track open requests and provide clear updates through resolution.


• Identify issues requiring advanced technical support and route them to the appropriate engineering or infrastructure team.


• Provide responsive, customer-focused support to both technical and non-technical users.

• 1+ year of experience in telecom support, unified communications, technical support, help desk, or a related technology role.


• Exposure to business phone systems, voice platforms, or enterprise communications tools.


• General understanding of phone system functionality, call routing, user features, and voice-related equipment.


• Experience completing user setup or configuration changes within a communications or IT environment.


• Basic familiarity with low-voltage cabling, data/voice wiring, or physical connectivity.


• Strong troubleshooting and problem-solving ability.


• Excellent customer service and communication skills.


• Ability to manage multiple requests and follow issues through completion.


• Comfortable documenting technical changes and maintaining accurate system records.


• Associate degree, technical certification, relevant coursework, or equivalent hands-on experience in IT, telecommunications, electronics, or a related field.

Nice to Have