Telecom Support Specialist - Start Immediately

Telecom Support Specialist

Location: Onsite Position - Houston HQ

Contract W2 Role

Pay: Market Rate

Experience Needed: 3-5 years

On-Site

Job Description: Energy Transfer is currently seeking a Contracted Telecom Support Specialist to assist in multiple transition projects within our telecommunications systems on a contractual basis. The Telecom Support Specialist will play a crucial role in optimizing our network infrastructure, improving efficiency, and ensuring the smooth operation of our telecommunications services. This position requires a detail-oriented individual with technical skills and a proactive approach to problem-solving.

Responsibilities:

Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems, ensuring accurate flow through the appropriate processes.

Research and identify ticketing issues and/or concerns, working closely with other team members as needed.

Submit quote and order requests using multiple systems to facilitate procurement processes.

Maintain timely updates and communication on tickets using supplier/vendor tracking tools.

Review and triage tickets to prioritize based on urgency and business impact.

Escalate tickets as needed to ensure timely resolution.

Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.

Requirements:

Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.

Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).

Excellent problem-solving skills.

Detail-oriented with strong organizational skills.

Ability to work independently and as part of a team in a fast-paced environment.

Effective communication skills, both verbal and written.

Flexibility to work non-standard hours as needed.”