Telecommunications Customer Service Associate

The Telecommunications Customer Service Associate is responsible for new wireless campaigns across the local Richmond area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven advertisement and sales development capability and intuition regarding consumer preferences. This role represents more than just a job. It’s an opportunity to use your experience, talent, and creativity to get started in a successful career.

Our client is looking for a Telecommunications Customer Service Associate to fill this highly analytical and fast-paced role. This firm needs someone with a proven track record of effectively managing performance marketing campaigns who is excited by the challenge of building and scaling an efficient acquisition engine that drives company growth.

Primary Responsibilities of the Telecommunications Customer Service Associate:

• Deliver reporting that accurately measures sales performance on a daily through an annual basis
• Work off a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during field residential campaigns.
• Develop and implement customer acquisition programs and manage lead generation.
• Maintain and communicate a distinct brand image through direct interaction in the local market.
• Qualify prospects, ensuring acquired customers meet objectives for overall volume and revenue; monitor activity real-time to accelerate and decelerate as appropriate.

Desired Skills & Experience Telecommunications Customer Service Associate:

• Undergraduate degree in Business, Marketing, Communications, or related field preferred.
• 1-5 years of experience in marketing or sales, especially new customer acquisition and retention, with a demonstrated track record of efficient success.
• Experience working with and/or managing affiliate marketing partners.
• Strong interpersonal skills.
• Experience in the telecommunication and electronics industries.
• Able to meet subscription and sales quotas.

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