Telecommunications Officer

THE CITY OF DANVILLE: The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The City has a highly efficient infrastructure, water treatment and wastewater facilities, police and fire services, quality school system, and a highly educated workforce. Danville is the home of Centre College, which is among the most prestigious small liberal arts colleges in America. The City of Danville is also the business hub to a 5 county, 100,000 + region.

Position: Telecommunications Officer

Pay Type: Non-exempt

Pay Classification: Full-time

Pay Grade: Telecommunication Officer

Location: 445 West Main St, Danville, KY 40422

Department: Communications

Responsible To:

Communications Director

Position Summary:

Under the direct supervision of the Communications Director, this position will be working within the City of Danville’s 911 Center. The position will be responsible for receiving inbound calls from citizens regarding public safety and law enforcement concerns. Will be required to receive, evaluate, and dispatch calls to city, county, state, and other public safety/emergency agencies as required.

Supervisory Responsibilities:

No

Duties/Responsibilities:

· Receives incoming emergency and non-emergency calls from citizens.

· Responsible for dispatching police, fire, and other safety personnel to emergency scenes as necessary.

· Responsible for monitoring various radio frequencies.

· Operates LINK/NCIC computer systems.

· Records and maintains daily communications.

· Responsible for setting off emergency notifications as needed.

· Performs other duties as assigned.

Required Skills/Abilities:

· Must have ability to work in a fast-paced high stress environment.

· Ability to maintain a calm, cool, and collective demeanor in emergency situations.

· Strong verbal and written communication skills.

· Ability to communicate in a clear and concise manner via radio and phone when dealing with both the general public and safety personnel.

· Ability to establish working relationships with coworkers, city officials, safety personnel, and the general public.

· Ability to maintain a high level of confidentiality.

· Must have ability to work with a high sense of urgency.

· Ability to follow work instructions from direct supervisor.

· Basic computer skills, with the ability to learn to utilize 911 software applications.

· Ability to submit to and pass pre-employment hearing and vision examination.

· Must be able to work nights, weekends, and holidays as job duties demand.

· Working knowledge of the geography of the City of Danville and Boyle County, or ability to the learn geography of the dispatch center territory.

Education and Experience:

· HS Diploma or GED.

· Must have valid and current driver’s license.

· Prior 911 dispatch experience preferred, but not required

· Working knowledge of local government is a plus.

Certifications:

· KY 911 state certification is desired, but not required.

· Non-certified candidates must have the ability to obtain their KY 911 certification within the 1st year of employment.

Physical Requirements:

· Ability to lift up to 20lbs occasionally.

· Walking, twisting, stooping, and bending on a regular basis.

· Must have the ability to sit a workstation for extended periods of time.

· Ability to wear headsets and use phone systems on a regular basis.

· Ability to view computer monitors for extended periods of time.

· Must have adequate hearing levels with or without assistance in order to understand communication across various media platforms.

· Must have 20/20 vision with or without corrective lenses.

BENEFITS:

· 100% paid family medical, dental, and vision Insurance

· Company paid employee short- & long-term disability insurance

· 100% paid basic life Insurance

· Supplemental insurance program

· Vacation Pay

· Sick Pay

· Holiday Pay

· Longevity Incentive Pay

· Annual clothing allowance

· Paid gym membership fees

· Educational Assistance

· KY CERS Non-Hazardous Duty Retirement

· All benefits available date of hire

Compensation: $36,175 - $51,144 annually. The starting salary will be commensurate with the candidate's level of prior 911 dispatching experience.

EEO Disclaimer:

The City of Danville provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait or characteristic protect by federal, state, and local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, discipline, demotion, termination, layoffs, recalls, leaves of absence, training, compensation, and benefits.