Agency

NC State Highway Patrol

Division

NC State Highway Patrol

Job Classification Title

Highway Patrol Telecom Shift Supv (S)

Position Number

60086331

Grade

NC06

About Us

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.

Description of Work

The Telecommunications Shift Supervisor (TSS) directs the operations of an assigned shift by monitoring and reviewing the work of Telecommunicators. The TSS provides assistance and/or direction during difficult or critical operations, assigns tasks, acts as a resource for Telecommunicators, and performs the duties of a Telecommunicator as needed. The TSS also ensures that shifts are appropriately staffed; monitors work schedules, approves and grants leave requests, prepares activity reports, and informs the Telecommunications Center Supervisor of shift activities. The TSS may perform the duties of a Telecommunications Center Supervisor or Telecommunicator as needed.concerns.

Knowledge Skills and Abilities/Management Preferences

Internal State Highway Patrol Posting – Only current permanent and temporary NC State Highway Patrol employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by G.S. 126 may apply.** (If applicable)

Salary Grade NC06 Salary Range: $35,596 - $60,234

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This position is responsible for assessing the reported situation, determining the response activities required by the situation, coordinating the initial resources for the response activities, and performing operations for emergency situations such as officer safety, SHP Aviation Mission emergencies, severe weather occurrences, rescue efforts, transportation of nuclear fuel and fixed nuclear facility incidents, terrorist threats and issues of homeland security. SHP Telecommunicators must effectively solicit, process, analyze and 
prioritize situation information from various sources (e.g., public, law enforcement, state/federal authorities) including emergencies and officer distress calls as well as routine, non-emergency, and administrative exchanges. The Telecommunicator identifies and evaluates potential risks to law enforcement units responding to routine and/or emergency situations using effective listening skills and law enforcement/public safety computer resources (e.g., CIIS). 
This position requires the use of various technology, media or equipment in the exchange or dissemination of public safety responses. Patrol Telecommunicators must learn and utilize appropriate law enforcement codes (e.g., 10-codes) to safely communicate sensitive information using publicly accessible radio communication. The Computer Aided Dispatch (CAD) system, TTY/TTD system, Microsoft Windows, Excel, PowerPoint, Word, Form Flow, Outlook, Internet Explorer, Intranet, and other Internet Protocol applications such as Omnixx, and other mapping programs. Telephones include dedicated telephone circuits for three fixed nuclear power plants located in North Carolina and telephone equipment for answering statewide calls for SILVER Alerts, AMBER Alerts and the Center for Missing Children. Telecommunicators use the Criminal Intelligence Information (CIIS) system to access many national and international records which include Criminal Record Information, Driver and Vehicle Information, and Terrorist and Violent Gang Information. 
Telecommunications Personnel utilize CIIS to exchange Law Enforcement Information worldwide. 
Performs Customer Relations functions in serving as liaison between the public, the organization, other government entities and allied agencies. The first line of contact with internal/external customers having a significant impact and influence on customer/public perception and satisfaction. Patrol Telecommunicators have public contact with officials from various state and federal agencies.

Key Responsibilities include but are not limited to:

• Position requires a thorough understanding of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations pertaining to the transmission of messages by radio. 
• Working knowledge of the rules, regulations, and operations of federal and state law enforcement agencies. 
• Position requires working knowledge of the operation of multi-channel telecommunications equipment, proficiency in the use of a personal computer and related software programs, such as Excel, and Microsoft Word, also familiarity with office copier and facsimile equipment is required.
• Ability to communicate orally and in writing with supervisors, peers, other agencies, and the general public. 

Position/Physical Requirements:

·Typical work schedule: Flexible/ Rotating

Note: Qualified recommended applicant(s) must undergo and successfully pass:

·Criminal Background Investigation

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Management Prefers:

• Must possess the ability to speak clearly and distinctly and listen to and expressly give directions to a multitude of individuals.
• Requires a strong understanding of Patrol administrative and personnel 
• ability to make decisions in critical life and death situations, and process large volume of information in a short period of time.
• Ability to analyze information to recognize or extract critical elements of emergency situations and determine the necessity to notify specialized resources 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High School or General Educational Development (GED) diploma and 2 years of experience as a Telecommunicator; or an equivalent combination of education and experience Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.  NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Resources
State of North Carolina Hiring Process Information here.

Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted. 
  
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
 
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.  
 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.  If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Veteran’s and National Guard Preference

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
 
Employment Eligibility
It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Angela Anita Avant-Jones

Recruiter Email:

[email protected]