Telecommunicator

Job Description:

The Telecommunicator will play a vital role in intake, triage and access to care for Cityblock’s members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes. Dependent upon the assessment of immediate needs, Telecommunicators coordinate services and link members to care resources for prompt resolution or near-term follow-up.

Responsibilities:

• Assesses reason for caller’s inbound communication, while meeting and managing callers’ emotional state.

• Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes.

• Informs next steps and manages expectations, delivers pre-arrival instructions. Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.

• Monitors field resource status; responds appropriately and without delay to activations of emergency alerts and support needs

Work Experience:

• At least six months in a health contact center position.

Education:

• High school degree or GED

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.