TeleOps Operator

Location: Foster City, CA, United States

Work environment: In-person

Expected pay amount$29.00 USD Per Hour

Assignment length: 6 month contract

Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Foster City, CA area.

Job Description:

JH Careers, LLC. is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Various Shifts Available:

AM- 7:30am-4pm

• Wed-Sun
• Thurs-Mon
• Fri-Tues
• Sat-Wed

PM- 3:30pm 12am

• Wed-Sun
• Thurs-Mon
• Fri-Tues
• Sat-Wed

As a TeleOps Operator, you will:

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
• Assist in gathering performance metrics and reporting observations to improve system functionality.
• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
• Follow company protocols and regulatory requirements to maintain high operational standards.

Requirements

• Excellent driving history and no criminal history
• 2+ years of experience in operations, technical support, software testing, or a similar field
• Comfortable working with Windows and Linux operating systems; basic understanding of Quality Assurance testing principles.
• Excellent written and verbal communication skills
• Willingness to work flexible shift hours

Bonus Qualifications:

• Experience with Quality Assurance testing or working in the autonomous vehicle industry
• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software.

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Employer covers all costs for short and long term disability and life insurance
• 401k package