Teller

Description

Overview of the Role

The Teller position has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. 

Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Teller Responsibilities

• Engage with members to ensure a professional and positive experience, developing strong member relationships.
• Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
• Complete transactions accurately to maintain a balanced drawer daily.
• Greet members as they enter the building to create a welcoming environment.
• Resolve service issues, answer member questions or refer members to another employee as needed to guarantee member satisfaction and retention.
• Maintain the ATM and night depository as directed by the teller supervisor.
• Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
• Other duties as assigned

Teller Expectations

• Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.
• Hold oneself accountable for your actions and commitments.
• Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
• Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
• Protect member information by using discretion when discussing member matters and follow all policies and procedures related to confidential information.

Teller Qualifications

• Ability to work in a team setting as well as take on individual projects
• A high-school diploma or a GED
• A minimum 6 months of cash handling experience
• Willingness to promote credit union products and services

Teller Physical Demands

• Standing for extended periods of time.
• Ability to lift bags of coin and cash drawers with regularity in excess of 10 pounds.
• Ability to manually count cash with dexterity on a regular basis.

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.