Teller

JOB TITLE: Teller

REPORTS TO: Head Teller

DEPARTMENT: Operations

Purpose:

Serves customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, travellers checks, and series e bonds.

Essential Duties:

• Process night drop bags and envelopes.


• Verify Transaction Management System (TMS) Report daily.


• Sort and process morning mail.


• Accept deposits, withdrawals, telephone transfers and cash checks.


• Sell and buy money from the Vault Teller


• Scan Teller Work daily.


• Close Checking and Savings accounts.


• Process Cashier’s Checks and Money Orders for customers.


• Enter Monetary Instruments on BAM+.


• Balance Visa Machine and Coin Machine.


• Accept Commercial, Escrow, Installment and Real Estate loan payments.


• Redeem Savings Bonds.


• Sell and accept Canadian Currency and figure exchange rates.


• File Currency Transaction Reports (CTR) in BAM+.


• Balance Main Bank’s ATM daily and add money when needed.


• Roll Coin when needed.


• Balance Teller drawer daily.


• Process levies for the IRS and State of Montana and judgements from Process Servers.


• Work approximately one Saturday per month at the Drive-Up

POSITION REQUIREMENTS:

• Education – High School diploma or equivalent (GED)

PREFERRED SKILLS AND ABILITIES:

• Prior teller experience a plus


• This position requires someone who is a self-motivator and can work with little or no supervision.


• Interpersonal communication skills are required as the person filling this position will be working closely with the employees in the teller department, the other bank employees and bank officers and, at one time or another, every bank customer.


• The person in this position must be able to remain calm in crisis situations and not become irritable with employees or customers.


• Self-motivation, good grooming habits and dress, initiative and a friendly personality are required as this department gives the overall impression a majority of our customers receive of the bank.


• Willingness and ability to learn and learn quickly.


• The ability to say NO and to stand behind bank policy


• Attention to detail, accuracy and fundamentals of banking are required.


• Must be able to treat all customers as equals regardless of their monetary value.


• Must be able to treat all employees in a fair and equitable manner.


• Bookkeeping skills and the ability to perform these tasks with accuracy are required.


• This position requires the ability to generate new ideas and adapt to changing products and internal procedures.


• Since banking is “Service Oriented”, this position requires excellent customer relation skills.


• This person must be willing to spend longer hours when needed.

COMPUTER SKILLS/EQUIPMENT USED:

• General office equipment (computer, printer, fax, copy machine), scanner, adding machine, calculator.

• Computer knowledge in a Windows environment.


• Basic knowledge of Microsoft Outlook, Excel and Word.


• Working knowledge of 10 Key, typewriter, personal computer and teller machine.

PHYSICAL ABILITIES:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk, hear, stand and use hands to grasp, manipulate or feel objects. The employee is frequently required to walk, and occasionally required to sit, stoop, kneel, crouch or crawl, climb or balance and reach with hands and arms.


• May be required to lift, carry or move and position items weighing up to 25 lbs. as necessary.


• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


• Requires daily work on a computer for 6 hours or more viewing the screen and fingering the keys.


• Ability to move about the branch to access file cabinets, office machinery, etc.

Able to work in a fast-paced, multi-tasked environment.