Teller

PURPOSE:

Provides excellent service to our members. Processes member’s transactions in an accurate and efficient manner.

ESSENTIAL FUNCTIONS:

• Perform transactions on member’s accounts, i.e., transferring member funds between accounts, making loan payments, visa payments, check withdrawals, handling cash, etc.


• Troubleshoot member problems.


• Record and post night deposit.


• Place stop payments, order checks, order check copies, make statement copies, take in plastic card orders.


• Buy and sell cash from vault.


• Redeem US Savings Bonds


• Miscellaneous filing


• Keep the lobby stocked and clean.


• Post incoming mail i.e., member deposits and loan payments; interest checks; payrolls, etc.


• Perform address changes and contact information


• Balance cash drawers and teller work at end of day


• Open branch (i.e., turn on lights; unlock vault; record cashier’s checks; prepare money orders; etc.)


• Close branch (i.e., putting daily work away, putting credit union checks in numerical order and running a tape, turning off lights, etc.)


• Greet members pleasantly and professionally and direct them to the appropriate place or person.


• Cross-sell all services to meet member’s needs and assist in meeting credit union goals.


• Promote and maintain a positive image of the credit union.


• Maintain knowledge of all regulations and CFCU’s policies and procedures


• Answer all overflow telephone calls from all offices. This involves answering various member inquiries that deal with account and loan information.


• Maintain ongoing communication with supervisor, informing them of ideas and suggestions.


• Assist with new account opening.


• Other duties assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or general equivalency degree (GED).

Position Type/Expected Hours of Work:

This is a full-time position: Monday through Friday, 8:30 a.m. to 5 p.m.