Teller and Operations Assistant

At Central State Bank, you'll be more than an employee - you'll be a valued member of a community-focused organization committed to building relationships, serving customers, and supporting employee success. We offer a collaborative culture, opportunities to learn and grow, competitive benefits, and the chance to make a meaningful impact in the communities we serve.

Ready to build relationships, make a difference, and grow your career with a trusted community bank? Apply today and discover your future with Central State Bank.

Position Summary:

Central State Bank, a family-owned, community bank with locations throughout the Corridor and Northeast Iowa is seeking a highly motivated Teller and Operations Assistant to serve customers primarily in our Cedar Rapids market.

In the teller and operations assistant position, you will assist our customers with daily banking needs by processing transactions, answering questions, and opening accounts. You will become an expert in the products we offer and the clients we serve, and will identify which of our products best fits our customers' financial needs and the right person on our team who can assist them with achieving their financial goals. In addition, you will perform duties as assigned by the Bank's deposit operations department.  This is an ideal position for someone who is detail-oriented, values forming relationships, and is comfortable interacting with customers to identify ways to serve them better.

Essential Responsibilities and Duties:

• Build and maintain strong customer relationships through exceptional service, proactive communication, and ongoing financial conversations.
• Open, service, and maintain consumer deposit accounts while ensuring all required documentation and compliance requirements are completed accurately.
• Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.
• Assist customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.
• Resolve customer issues and concerns professionally while balancing customer needs with Bank policies and risk management practices.
• Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.
• Participate in customer outreach efforts, relationship reviews, community activities, and branch sales initiatives to support growth objectives.
• Maintain a thorough understanding of Bank products, services, policies, procedures, and regulatory requirements.
• Ensure compliance with all applicable banking regulations, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention requirements.
• Accurately complete operational and transactional activities while maintaining high standards for quality, accuracy, and customer confidentiality.
• Assist with operations department duties to include, but not limited to account maintenance, reporting, and reconciliations.  
• Support branch operational needs and contribute to achieving branch service, growth, and profitability goals.

What We Offer:

• Competitive pay structure.
• Paid holidays in addition to PTO.
• Excellent benefit package including a 401k plan.
• A team atmosphere committed to growth and innovation.

Qualifications/Skills/Abilities:

• High school diploma or equivalent.
• Previous banking experience preferred but not required. Experience in a front-line sales or service position a plus.
• Proficiency in Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.
• Exceptional customer service and problem-solving skills.
• Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.