Teller/ CSR

Full-time Bank Teller/CSR – Annawan, IL

About Peoples National Bank of Kewanee

Peoples National Bank of Kewanee (PNB) is a long-standing, community-focused financial institution serving Central Illinois. We opened our doors on March 1, 1928, and for more than 90 years have proudly served the people of Kewanee and surrounding communities.

Over time, we have continued to grow and expand. Today, PNB operates two branches in Kewanee, IL, along with additional branches in Annawan, Bradford, Dwight, Manlius, Reynolds, Sheffield, Seneca, and Tampico, IL. While we honor our history, we are equally focused on the future, developing new and innovative products, services, and programs to better serve our customers and strengthen our communities.

We are currently seeking a Full-Time Bank Teller/CSR to join our team at our Annawan location.

Why Join the PNB Team?

Our full-time employees enjoy a comprehensive benefits package that includes, but is not limited to:

• Excellent medical, dental, and vision insurance options
• Flexible Spending Account (FSA)
• Generous vacation time, sick pay, and flex time
• Paid maternity leave
• Flexible scheduling options
• Life insurance
• Free rental of a small safety deposit box and waived fees on select bank accounts

At PNB, we value our employees and strive to create a supportive, respectful, and team-oriented workplace.

What Will a Bank Teller/CSR Do?

The Bank Teller/CSR serves as the first point of contact for many of our customers and plays a critical role in delivering exceptional service. Key responsibilities include:

1. Accurately processing customer transactions, including deposits, withdrawals, payments, and transfers
2. Balancing a cash drawer daily with accuracy and efficiency
3. Assist customers with questions, requests, and concerns in a courteous, timely, and professional manner
4. Providing outstanding customer service by maintaining a friendly, professional, and courteous demeanor at all times
5. Answering telephone calls promptly and professionally
6. Learning, understanding, and following all retail banking policies, procedures, and regulatory requirements to ensure compliance
7. Maintaining strict confidentiality of customer and bank information
8. Assisting with assignments or projects as needed to ensure adequate staffing and smooth branch operations, including possible travel to other branch locations
9. Performing other duties as assigned

 Deposit Account (DDA) Types:
Regular, Student, Senior Citizen, Money Market (MM), PeP, Value, Extra Value, Extra Value Plus, NOW, Super NOW

Savings Account Types:
Regular Savings, Christmas Club, Certificate of Deposit (CD), Health Savings Account (HSA)

Retirement Accounts:
Traditional IRA, Roth IRA, Keogh

Additional Products & Services:
ATM cards, Debit cards, Online Banking, Mobile Banking, Direct Deposit, Priority Plus, Trust Accounts, Estates, and IOLTAs

Experience, Education, and Qualifications

• High school diploma or equivalent required
• Previous banking experience preferred
• Cash handling experience required
• Retail or sales experience strongly preferred
• Ability to successfully complete any required background checks or regulatory screenings

Skills and Competencies Needed

• Proven customer service skills with a customer-first mindset
• Strong computer and technology skills
• Excellent written and verbal communication skills
• Strong aptitude for math and numerical accuracy
• Attention to detail with the ability to multitask in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work effectively both independently and as part of a team

Work Environment & Physical Requirements

• Most duties are performed in a climate-controlled office environment
• May be exposed to hot or cold weather conditions when traveling between branch locations
• Prolonged periods of standing or sitting may be required
• Must be able to handle cash, use standard office equipment, and perform repetitive tasks with accuracy

Join Our Team

We invite you to apply and become part of our dedicated and dynamic team, where your contributions make a difference in the lives of our customers and the communities we serve.

Peoples National Bank of Kewanee is an Equal Opportunity Employer. All qualified applicants and internal transfers will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.