Teller I

Overview

Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members.

Key Responsibilities

• Process customer transactions, including deposits, withdrawals, and payments.

• Maintain and balance a cash drawer daily.

• Assist customers with account inquiries and provide information on bank products and services.

• Ensure security protocols to mitigate risk are followed.

• Refer customers to appropriate bank personnel for more complex issues or services.

• Follow bank policies and procedures to ensure compliance with regulations.

• Promote and cross-sell bank products and services to meet customer needs.

• Maintain a clean and organized work environment.

• Provide exceptional customer service by addressing customer needs and concerns promptly and courteously.

Core Skill Competencies

• Communication: Clear and effective communication skills, both written and verbal.

• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.

• Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies.

• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player.

• Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.

• Problem-Solving: Ability to identify issues and resolve customer concerns efficiently.

• Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals.

• Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications.  

Physical Demands

• Ability to stand for extended periods during working hours.

• Manual dexterity to handle cash and operate office equipment.

• Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds.

• Visual acuity to verify customer identification and transaction details.

Qualifications

• High school diploma or equivalent.

• One year cash handling or customer service experience is preferred but not required.

• Knowledge of deposit and loan products is desired

• Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.