Teller I

GENERAL DESCRIPTION OF POSITION 

The Teller I conducts transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. This position safeguards bank assets assigned to them, contributing to the banks growth bank by promoting and cross-selling bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receives, pays out cash, and handles negotiable items, loan payments, deposits, withdrawals and transfers. This duty is performed daily, about 15% of the time.
2. Sets up, closes and balances teller station. This duty is performed daily, about 10% of the time.
3. Records sales of monetary instruments. This duty is performed daily, about 5% of the time.
4. Assists customers with inquiries in person or by telephone. This duty is performed daily, about 10% of the time.
5. Maintains neat and well stocked teller area. This duty is performed weekly, about 5% of the time.
6. Cross sells bank products and services. This duty is performed as needed, about 5% of the time.
7. Follows limits established for protection of customer accounts and bank safety and soundness. This duty is performed daily, about 5% of the time.
8. Adheres to bank policies and procedures. This duty is performed daily, about 5% of the time.
9. Lift coin bags up to 50 lbs. This duty is performed as needed, about 5% of the time.
10. Assists with balancing Vault, ATM, Night Drop, and Coin Machine. This duty is performed as needed, about 5% of the time.
11. Assists with proper scanning of bank documents and proof work. This duty is performed as needed, about 5% of the time.
12. Exercise judgment when applying holds and making check cashing decisions. This duty is performed daily, about 10% of the time.
13. Cross train to be available to open basic new consumer accounts. This duty is performed as needed, about 5% of the time.
14. Adheres to work schedule.  Must be flexible in availability for work schedule. This duty is performed daily, about 5% of the time.
15. Maintains positive, friendly and professional attitude and appearance. This duty is performed daily, about 5% of the time.
16. May be required to work an alternative location within the region or market. This duty is performed as needed.
17. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
18. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
19. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated. 

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

- Must have a high school diploma or general education degree (GED)
- Must be able to effectively communicate information and respond to questions in person-to-person and small group situations
- Must have basic math skills and 10-key
- Must have cash handling experience in a business environment
- Must be able to maintain a positive, friendly and professional attitude and appearance
- May be required to work an alternative location within the region or market