Teller II - Arizona Branch

Description

At a Glance - Job Information

Department: Branch Operations

Days of Work: Monday - Friday

Starting salary range: $18.50 - $20.50 per hour depending on experience

Location: Phoenix, AZ

FLSA Status: Nonexempt

Schedule: Full time 

Hours/Pay Period: 80

Remote Worker: No 

Job Summary

The Teller II role is responsible for performing complex Teller duties. The Teller II assists credit union members with financial transactions and responds to member concerns and questions in a friendly, courteous, and efficient manner. Teller II's operate a PC/terminal to enter appropriate information concerning members’ records and transactions and is responsible for maintaining the highest levels of member security and confidentiality.

Duties and Responsibilities

Performs processing of member transactions:

• Performs routine member transactions such as deposits, withdrawals, loan payments, transfers, check cashing, wire transfers, stop payments, and Visa cash advances. Provides members with proper receipts for all transactions. Includes processing of night drop and mail transactions.
• Receives and processes loan and Visa payments.   
• Manages cash drawer and handles cash accurately; balances transactions daily and adheres to the Teller accuracy policy.  
• Operates PC, Teller terminal, and printers to enter transactions for members timely and ensures accurate record keeping of all individual member account activity.
• Maintains a high level of security and confidentiality as appropriate to a financial institution.

Assists members with account maintenance needs: 

• Assists members with the purchase of savings bonds and certificates of deposit.
• Opens and closes safe deposit boxes and escorts members in and out of the safe deposit box area.
• Educates members on the value of other credit union services (cross sells).

Performs lead duties:

• Opens and closes the credit union office, activating and deactivating the alarm system.
• Balances the office cash with the general ledger cash each day.
• Processes weekly cash orders with the federal reserve bank.
• Balances the vault daily to ensure office cash balances with system.

Requirements

Education and Experience Requirements

A minimum of a High School diploma or equivalent AND one year of experience working in a financial institution.  

Desirable Qualifications:

Previous Teller experience, proven leadership abilities, bilingual.

All employees must be bondable by MEFCU’s insurance policy. Continued employment is subject to maintaining a favorable bondable status per insurance standards.

Knowledge, Skills, and Abilities

Employees in this position are expected to possess and demonstrate the following knowledge, skills, and abilities throughout their employment:

Knowledge of: overall credit union operations, products and promotions.

Skill in: computers, interpersonal communication, time management, organization, providing superior customer service, adapting to schedule changes.

Ability to: communicate verbally and in writing, manage time efficiently, perform multiple tasks simultaneously with a high degree of accuracy, discuss and cross sell credit union services, communicate and lead a team, train staff as needed, be flexible to support work volumes.  

Physical and Environmental Criteria

This physical effort required to perform this position is best described as: Light work.  

Most of this position involves computer work, which requires fine dexterity in the continuous movement of the wrist and fingers. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls.

Sensory requirements necessary in the performance of the essential functions of this position include sight, hearing, and touch.  

Environmental conditions that may exist in the performance of the essential functions of this job include: None.

Why Mayo Employees Federal Credit Union?

Our mission of caring for our members drives what we do every single day.  Join our team and build your career in an environment where your work is valued, and you can make a difference in the lives of our members. 

The Mayo Employees Federal Credit Union offers fantastic benefits, including:

• Affordable Medical Plans
• Six Paid Holidays and Generous Accrued Paid Time Off Plan
• Employer-Paid Life and AD&D Insurance (additional voluntary coverage is available for employee purchase too!)
• Employer-Paid Short and Long-Term Disability Insurance
• Employer-Paid Health Reimbursement Account or Health Savings Account contribution
• 401k Plan with Generous Employer Match
• Tuition Assistance
• Flexible Spending Accounts
• Employer-Paid Identity Theft Insurance
• Employee Assistance Program
• Voluntary Accident and Critical Illness Insurance
• Discounted Pet Insurance Program