Teller Supervisor

Description

Join Our Team as a Teller Supervisor!

Are you passionate about delivering exceptional customer service and leading a dynamic team? Do you thrive in a fast-paced banking environment? If so, we have the perfect opportunity for you!

About the Role:

As a Teller Supervisor, you'll be at the heart of our banking operations, organizing and coordinating services to ensure our customers receive the best experience possible. You'll manage a Teller Team, fostering our Bank’s service culture and Core Values, Mission, and Vision through mentoring, coaching, and motivation. Lead by example and make a real impact!

What You'll Do:

• Lead and Inspire: Recruit, interview, and onboard new hires for the Teller Team. Provide exceptional customer service and oversee the team's performance to ensure consistency and excellence.
• Manage Schedules: Create and manage work schedules, approve and edit time punches, and handle requests for time off.
• Optimize Performance: Mentor, train, supervise, delegate duties, and establish clear responsibilities and performance      expectations. Collaborate with the Retail Regional Manager and Human Resources on performance issues.
• Develop Your Team: Actively train and assess the Teller Team’s development, notifying the Retail Regional Manager of      potential career advancements.
• Conduct Reviews: Assist in preparing and providing timely and accurate 90-Day and Annual performance reviews.
• Maintain Excellence: Ensure a cohesive, well-trained, and motivated Teller Team to meet the department’s demands.
• Monitor Operations: Track client transaction activity, catalog risk or loss situations, and create a notification process for management awareness.
• Hold Meetings: Lead weekly Teller Team meetings and quarterly individual meetings.
• Handle Banking Tasks: Make NSF decisions, assist with CDARS, generate forms within DepositPro, order daily cash      requirements, and supplies for the branch.
• Stay Current: Keep up with Teller policies, procedures, training, and applicable banking regulations to prevent fraud and comply with regulatory requirements.
• Collaborate: Work with the Retail Regional Manager to develop best practices for successful banking operations.
• Be Present: Perform responsibilities during Bank hours by being physically present in the Bank an average of 40 hours each week based on business needs. Travel between branches as needed.
• Perform Other Duties: Take on additional responsibilities as assigned by management.

What We’re Looking For:

• Education: High School Diploma or GED.
• Experience: 2-3 years of bank employment experience (including cash handling and customer service).
• Skills: Excellent written and verbal communication skills, strong analytical and problem-solving abilities, strategic thinking, and exceptional organizational skills.
• Attributes: High level of professionalism and integrity, business acumen, flexibility, adaptability, and a willingness to continuously learn.
• Requirements: Valid driver's license, proof of insurance, qualifying motor vehicle record report, and reliable transportation.

Why Join Us?

• Leadership Opportunities: Lead and inspire a team of  dedicated professionals.
• Professional Growth: Develop your skills and advance your career in a supportive environment.
• Collaborative Culture: Work with a team that values innovation, collaboration, and continuous improvement.
• Competitive Benefits: Enjoy a comprehensive benefits package and opportunities for advancement.

If you're ready to make a difference and lead our teller teams to success, apply now and join us as a Teller Supervisor!

Requirements