Teller Supervisor

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Performs teller duties on a daily basis.

· Assists in the supervision of the office and ensures proper functioning of day-to-day operations, including opening and closing office procedures, daily vault duties, control of cash levels and maintaining an adequate supply of inventory (negotiable instruments, forms and other supplies).

· Directly handles administrative aspects of the office, including but not limited to, completion of various audits, monitoring of control accounts, management of cash items and control of teller overages/shortages.

· Ensures that all member service functions are performed in compliance with credit union policy, procedures, security and audit guidelines.

· Sets priorities, directs and delegates responsibilities to staff.

· Performs or oversees daily vault settlement, ATM balancing and night deposit controls. 

· Makes discretionary decisions to maximize member satisfaction.

· Owns member problems until resolution by providing research, solutions and follow up if needed.

· Evaluates teller staff job performance on a continual basis, providing coaching and guidance as needed.

· Demonstrates sound judgment in decision making, abiding appropriately to credit union policy, guidelines and procedures. Leads by example.

· Provides continuous education of credit union policies and procedures to staff and ensures that policy is adhered to.

· Represents the credit union in business development and community activities.

· Performs other duties as assigned and directed by management.

· Other duties as assigned

· High school diploma or equivalent, excellent oral and written communication skills.

· Multi-tasking ability, flexibility and excellent customer/member service skills.

· Ability to make good, sound decisions on a regular basis.

· Extensive knowledge of credit union policies and procedures.

· Ability to conduct performance evaluations on teller staff, including new hires and current staff.

· Ability to lead by example and present a professional image.