Teller Supervisor

Teller Supervisor (Simpsonville)

Are you a natural leader with a passion for customer service and banking operations? CPM Federal Credit Union has an exciting opportunity for a Teller Supervisor to join our team. If you have experience in the financial industry and possess excellent interpersonal and managerial skills, this is the perfect role for you to take the next step in your career.

Candidates must be available Monday - Thursday 8 am - 5 pm, Fridays 8 am - 6 pm. Some Saturdays 9 am- 12 pm may be required.

Position Highlights:

Member-Focused Role: Provide exceptional and efficient service to members who prefer a personal touch, ensuring their financial needs are met.

Incentive Plan: Be rewarded for your successes with a competitive monthly incentive plan.

Employee-centric: CPM Federal Credit Union has been named a “Best Place to Work” and a "Best Credit Union to Work For" for 2024!

Growth Opportunities & Benefits: Our Career Progression Program puts you in control of your success and career!

CPM Perks: Enjoy employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs.

What You’ll Do:

• Supervise Teller Operations: Oversee and coordinate branch tellers, ensuring accurate and timely processing of transactions.
• Lead by Example: Represent the Credit Union professionally, serving as a role model for the teller team.
• Resolve Member Issues: Address member concerns professionally, ensuring high service quality and satisfaction.
• Support Sales Goals: Identify and act on members' needs by referring appropriate products and services.
• Ensure Compliance: Adhere to bank policies, security guidelines, and regulations.
• Team Management: Guide and support the teller team, setting clear performance goals and providing regular feedback.
• Training and Development: Identify and address skill gaps through tailored coaching and training programs.

What You’ll Bring:

• Experience and Education: High school diploma or equivalent required. Five years of teller experience, or a combination of teller and customer service experience.
• Leadership Skills: Minimum 2-3 years of experience in retail banking or customer service, with a strong interest in developing leadership and management skills. Prior leadership or management experience is a plus but not required, as we value and support internal growth and professional development.
• Interpersonal Skills: Strong communication and interpersonal abilities to effectively coach and develop a team.
• Team Orientation: Willingness to collaborate and interact professionally in a team environment.
• Attention to Detail: Accuracy in balancing and attention to detail are crucial.

*Strict adherence to CPM's policies, and federal regulations from NCUA and FFIEC, including GLB and BSA is required.

About CPM Federal Credit Union

CPM Federal Credit Union was founded in 1955. Since then, CPM has worked hard to help our members improve their financial well-being. We have offices throughout South Carolina, with our headquarters in North Charleston. Be part of our team of talented professionals and contribute to our mission of empowering our members and our community with opportunities for a brighter financial future.

AFFIRMATIVE ACTION/EEO STATEMENTCPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical conditions (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.