Teller/Customer Service Representative

Summary: We are seeking a dependable and customer-focused individual to join our team as a Teller/Customer Service Representative at our Moore Haven Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Reports to: Retail Supervisor or Branch Manager

Essential Duties and Responsibilities:

• Follows and incorporates First Bank’s Core Values and established policies and procedures. 
• Provides excellent service to customers, both in lobby and on the telephone. 
• Responsible for efficient and prompt customer transactions. 
• Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits. 
• Cash checks upon proper verification.  
• Process checking and savings withdrawals. 
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. 
• Identify counterfeit currency 
• Issue cashier’s checks. Cash or Deposit U.S. Savings Bonds.  
• Accepts loan payments, verify payment amount and issue receipts. 
• Properly supply teller station with forms and supplies, etc. 
• Close accounts when requested. 
• Follow procedures for dormant accounts 
• Balance cash drawer and recyclers daily. 
• Ensure end of day is processed and batches are closed out in CSPI. 
• Remove full bags of coin from the coin machine and roll coin.  
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. 
• Refer customers to proper department for issues that cannot be resolved at teller line. 
• Counts, checks and packages coins and currency. 
• Promotes and explains other Bank services such as consumer and mortgage loans, IRA’s, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.  
• Performs other duties as assigned to contribute to the overall operation and profitability of the Bank. 
• Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments.  
• Maintains regular and reliable attendance. 
• Represents the Bank in the community through good customer relations.  

Qualifications/Requirements:

• Excellent interpersonal/customer service skills 
• Knowledge of Bank products and services 
• Proficient in use of standard office equipment and computer. 
• Good communication skills. 
• Knowledge of Bank loan and investment products 
• Mathematical aptitude 
• Ability to work well under pressure in a fast-paced environment 
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud. 
• Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act. 
• Tact and diplomacy in working with staff and flexibility and ability to multi-task 
• Good organizational and time management skills. 

 Education/Training/Experience:

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience preferred,

Confidentiality

All Bank employees will be governed by two fundamental principles: ??1) A Bank employee will place the interests of the Bank ahead of their own private interest when conducting bank business and,?2) A Bank employee will make full disclosure of any situation that may appear to be a potential conflict. 

Confidential information obtained as a result of comments made within our Bank should not be used for private interests. Use or disclosure of information can result in penalties for the individual and for the Bank. 

Physical Demands

While performing the duties of this job, the employee is required to twist, bend, sit, walk, use hands to twist, handle or feel objects, tools or controls, such as a computer mouse, computer keyboard, calculator, stapler, telephone, stapler, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 25 lbs. Certain employees may be required to lift up to 50 lbs. as required by their duties. Specific vision abilities required by the job include close vision, peripheral vision, depth perception and the ability to adjust focus.   

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this classification. This listing is not intended to be construed as an exhaustive list of all responsibilities, skills and duties required of employees so classified. 

Declaration 

Each employee is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable First Bank programs, policies and procedures. When an employee has supervisory responsibilities, that employee will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.