Teller/Customer Service Representative

Summary:  We are seeking a dependable and customer-focused individual to join our team as a Teller/Customer Service Representative at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service. 

Reports to: Branch Manager

Essential Duties and Responsibilities:

• Follows and incorporates First Bank’s Core Values.
• Provides a complete range of First Bank’s services and assists customers with account related requests such as: open, close and maintain deposit account relationships
• Funds transfers
• Automatic funds transfers (AFTs)
• Unauthorized ACH requests
• Stop payments
• Inquiries regarding bank deposit products and service charges
• Inquiries regarding ATM and Debit Card usage and limits
• Inquiries about checking and savings accounts transactions
• Inquiries about funds availability
• Check verification requests by third parties
• On-line banking and electronic issues
• Account Maintenance
• Address Changes
• Assist the Tellers as needed
• Research and resolve customer problems, acting as the customer liaison between other Bank departments.
• Recommend, present and cross-sell Bank products and services based on customers needs.
• Maintain a current and thorough knowledge of all Bank products and services.
• Perform necessary maintenance on existing customer accounts.
• Relate customer requests for service charge refunds to Branch Manager/Retail Banking Supervisor and process paperwork to refund customer service charges.
• Verify information on ATM/Debit Card application to the information in customer database.
• Place narratives on accounts with any updates, changes, or important information.
• Perform customer requested search, including printing statement and check copies.
• Issue new, maintain and/or delete debit cards within system.
• Contacts customers in reference to possible fraud on their account or debit card.
• Transfer funds to cover customer overdrafts as directed by Branch Manager.
• Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
• Completes all mandatory compliance related training within required deadlines and participates in any additional training assignments.
• Represents the Bank in the community through good customer relations.

Qualifications/Requirements:

• Experience in teller function desired.
• Excellent sales, interpersonal and communication skills
• Good understanding of Bank products and services
• Proficient in use of computer programs.
• Good organizational skills

Education/Training/Experience:

• High School Diploma or GED
• Customer Service experience preferred
• One to three years Bank experience preferred