Job Description​

Provides system-level scheduling optimization and template management to enhance provider capacity, appointment utilization, and patient access across ambulatory clinics and radiology services. Serves as a technical subject matter expert in Epic Cadence scheduling tools and is responsible for executing approved access strategies through detailed system configuration.

The analyst ensures the timely and accurate implementation of scheduling change requests and provides recommendations that directly influences access performance, patient experience, provider schedule utilization and productivity. including management of provider template session limits, new provider schedule design and builds, and panel ramp-up planning working in partnership with administrative and operational leaders to create and maintain efficient and high-performing schedules for providers across the enterprise. Working in close partnership with operational and clinical leaders, this role helps design, implement, and sustain efficient, high-performing provider schedules that support organizational access goals and optimize enterprise-wide capacity utilization.

Key Responsibilities:

• Design, build, maintain, and track complex provider scheduling templates in Epic Cadence, including new provider schedule builds and phased panel ramp-up planning
• Manage session limits, scheduling structures, and template configurations to balance access, provider capacity, and operational needs
• Work in tandem with operational and clinical leadership partners in ambulatory and ancillary practices to ask clarifying questions to understand the WHY to get to root cause of what the provider or practice wants to accomplish from the providers template. Ensuring that provider templates are aligned with specialty specific access expectations
• Implement and monitor approved scheduling and template changes to improve provider utilization, reduce appointment lag, and support access goals
• Manage scheduling and template requests through ServiceNow, meeting established service level agreements (typically within three business days)
• Track ongoing access and template performance for assigned providers, identifying opportunities for optimization
• Serve as a technical expert in Epic Cadence and MyChart scheduling functionality and accurate system configuration
• Collaborate with clinic and operational leaders to implement scheduling best practices and maintain Specialty Specific Access Expectations

Required Qualifications:

• Minimum of three (3) years of experience in healthcare scheduling, patient access, or related operational role
• Experience working with provider scheduling templates, scheduling optimization, or access-related workflows
• Experience managing work through a ticketing or request management system with defined service expectations
• Strong analytical skills with ability to interpret scheduling and utilization data • Demonstrated ability to manage detailed system configuration with a high degree of accuracy
• Associate’s Degree in healthcare, business, finance, nursing, or related field OR equivalent combination of education and experience

Preferred Qualifications:

• Bachelor’s degree in healthcare, business, informatics, or related field preferred • Experience managing Epic Cadence scheduling templates (Master, Daily, Guided, blocks)
• Experience supporting access improvement or capacity optimization initiatives
• Experience working with ServiceNow or similar service request/ticketing platforms
• Strong understanding of provider scheduling workflows in an ambulatory healthcare environment
• Experience working in an academic medical center or multi-specialty healthcare system

Job Requirements

Applicable Experience:

Job Details