Temporary Consultant Support Representatives

Description

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales consultants & customers!

What’s in it for you? We provide medical, dental, and retirement benefits (401k matching!), free on-site gym, and a discount for all the food in our cafeteria (our favorite benefit!)

Let’s get these details out of the way…

• This position is worked in-office, not remote
• Shifts: Temporary Full-Time: a variety of shifts are available: 6am-2:30pm, 10am-6:30pm, 11am-7:30pm, 12:30-9:00pm
• Training Schedule: For the first 4 weeks on the job, your schedule will be 8:00 a.m. – 4:30 p.m.
• Pay: $15.50/hour
• Start date: Monday, July 21, 2025 (assignment is expected to last through December)
• English/Spanish bilingual preferred!

What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member!)

You will be answering questions and solving problems for our independent sales consultants and/or customers by:

• Answering 35-45 phone calls per shift
• Responding simultaneously to multiple chat messages; around 40-50 per shift
• Replying to email inquiries
• Providing GREAT customer service!

What should I be able to do to be awesome at this job?

• Work with technology
• Be comfortable using multiple software platforms at one time
• Solve problems and know when to ask for help (if you can’t solve the problem!)
• Be positive and upbeat both over the phone and through written communication
• Not take things personally; sometimes people get upset, but just know that they aren’t upset at you! This is just part of customer service.

Sounds great, what’s next?

1. Submit your application
2. Complete a grammar/ written assessment (don’t worry, it isn’t that scary!)
3. If you pass the assessment, we’ll reach out to schedule an interview on Monday, July 7, 2025
4. If selected to move forward, your anticipated start date would be July 21, 2025