Posting End Date

November 9, 2026

Project-Based Temporary Employment

This is a long-term, project-based temporary position anticipated to last approximately three years, depending on the needs and progress of the Student Information System (SIS) project. The position will support various phases of the project, including planning, implementation, system transition, and post-implementation support. The duration of employment may change based on project needs and does not guarantee employment for a specific period.

Degree Verification Coordinator

Help maintain the accuracy and integrity of student records while leading a team that delivers reliable, confidential, and responsive degree verification services at BYU-Idaho.

Position Summary

The Degree Verification Coordinator oversees the day-to-day delivery of degree verification services within Student Records & Registration. This position ensures requests are processed accurately and efficiently, student information is handled confidentially, and established policies and procedures are followed.

Working with students, former students, employers, government agencies, and other authorized requestors, the Coordinator reviews academic records, resolves routine discrepancies, monitors service quality, and identifies opportunities to improve processes. The role also leads, trains, and develops a team of student employees while coordinating workloads and maintaining high standards of accuracy, professionalism, and customer service.

What You’ll Do

Degree Verification Services

• Process degree verification requests accurately and within established service expectations.
• Review student records, academic history, and credential information to determine appropriate verification responses.
• Communicate professionally with students, former students, employers, government agencies, and other authorized requestors while protecting confidential information.
• Research and resolve routine discrepancies, escalating complex or unusual issues when appropriate.

Quality Assurance & Process Improvement

• Review completed work and related records for accuracy, completeness, timeliness, and compliance with established procedures.
• Monitor work queues, coordinate workloads, and maintain accurate documentation.
• Identify opportunities to improve verification processes and collaborate with the Degree Verification Business Systems Analyst and other stakeholders on approved improvements.

Student Employee Leadership

• Hire, train, mentor, and develop a team of approximately 5–10 student employees.
• Assign and prioritize work, monitor workloads, and provide coaching and feedback.
• Support student employee performance and professional development while maintaining high standards of accuracy, confidentiality, service, and professionalism.
• Ensure critical processes are completed correctly using established quality review practices.

Collaboration & Department Support

• Coordinate with campus and external stakeholders on degree verification requests and related student record questions.
• Collaborate with Student Records & Registration colleagues to provide consistent service and support departmental goals.
• Represent assigned responsibilities in department council activities and contribute to committees and other initiatives as assigned.

Invitation to Apply

If you are detail-oriented, enjoy solving problems, and have experience coordinating work or supporting others, we invite you to apply. This role is well suited for someone who values accuracy, confidentiality, continuous improvement, and team development while helping maintain the integrity of student records. You will have the opportunity to contribute to essential university operations during a significant period of institutional system change.

Qualifications, Skills & Attributes

Education

• Bachelor's degree required.

Experience

• Professional experience in customer service, records management, quality assurance, supervising others, or a related area.

Skills & Attributes

• Strong organizational skills and attention to detail.
• Critical thinking and sound judgment when resolving routine issues and identifying matters requiring escalation.
• Clear, accurate, and professional communication skills.
• Ability to build positive relationships with students, colleagues, and external stakeholders.
• Ability to understand and apply administrative policies and established procedures.
• Commitment to confidentiality, discretion, and responsible handling of student information.
• Ability to prioritize workloads, supervise and develop student employees, and support process improvement.
• Ability to work independently while collaborating effectively with a team.

Additional Requirements

• Ability to comply with applicable student privacy requirements, including the Family Educational Rights and Privacy Act (FERPA), and relevant university policies.

Compensation

General information available to applicants upon request.

Required Documents

We ask that you provide the following documents as part of your application

• Resume
• Cover Letter
  
  

IMPORTANT:

Conditions of employment require employees to hold and to be worthy to hold temple recommends. Job applicants must be able to meet these conditions to advance through a hiring process successfully. An expired recommend will prevent consideration for hire.

Why BYU-Idaho

BYU-Idaho is a distinctive faith-based university focused on its mission to develop disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. Employees play an important role in supporting that mission by helping create an environment where students can learn, grow, and reach their divine potential.

Working at BYU-Idaho means contributing to a campus community that values faith, learning, service, and purposeful work. Each role on campus supports the university’s broader effort to bless students and prepare them to make a meaningful difference wherever they serve.

Work Schedule

Regular Schedule:
Monday–Friday, 8:00 AM–5:00 PM. This is a salaried position.

Weekend / Holiday / On Call:
Occasional evening or Saturday work may be required depending on operational demands and deadlines.

Travel:
Occasional overnight travel for training and conferences.

Contact Information

For additional information please contact

BYU-Idaho

Human Resources

[email protected]

208-496-1700