Temporary Guest Services Ambassador

Responsibilities:

• Must complete the Museum’s Fine Art of Hospitality training program and follow through with specific service standards


• Greet and assist guests, and provide a welcoming and friendly environment for them to enjoy their experience


• Sell or reserve a variety of tickets (general admission, special exhibitions, films, programs, events) and sell memberships


• Assist with ease of entrance during high-traffic exhibitions or events, including scanning tickets and line management


• Redirect or suggest alternatives to sold-out experiences such as special exhibitions, films, and programs in the Museum’s auditorium


• Participate regularly in curatorial briefings about art and exhibitions


• Approach guests to welcome them, hear about their interests, and share knowledge about the Museum’s art collections and exhibitions on view


• Make recommendations to guests that will enhance their visit


• Distribute guest resources including maps, schedules, self-guided tour materials, special exhibition information, and more


• Understand MFAH visitor policies (photography, touching, etc) and emergency procedures to assist with evacuations and situations involving guest safety (accidents in museum, lost children, fire alarms, etc.)


• Ensure the safety and positive experience of guests by remaining alert and watchful


• Notifies Museum security to deter acts of vandalism, theft, negligence or other safety and security concerns


• Ensure easy and efficient guest flow through the museum by recognizing issues with signage, way finding, and unintentional obstructions


• Other tasks determined by supervisor

Skills, Knowledge and Abilities:

• Exceptional social skills including: initiating interactions with guests, making confident eye contact, exhibiting a friendly demeanor


• Empathetic and persuasive communication skills. Able to speak and write clearly when sharing information


• Tidy appearance and good hygiene


• Ability to maintain professional composure, tactfully deal with guest feedback, and remain poised during hectic situations


• Must be available to work during the Museum’s operating hours, up to or equal to 40 hours per week, Wednesday through Sunday, Thursday evenings, holidays and special after-hours events as needed


• Must be able to stand and move around public areas of the museum—interior and exterior/outdoors—for extended periods of time (reasonable accommodation will be considered for qualified candidates with disabilities)


• Experience in museum, retail or hospitality industry a plus


• Must be enthusiastic and have a desire to be part of a leading cultural organization  


• Strong level of interest and basic knowledge about art


• Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including guests and museum staff at all levels

Education and Experience:

• Some college preferred


• Fluency in more than one language preferred (Spanish a plus)


• Experience with handling cash and credit card transactions


• Experience with POS and online ticketing systems