Job Description Summary

Job Description

Main Responsibilities:

• Receive submission requests from clients and prepare the file.

• Prepare the submission in collaboration with the engineering and procurement teams.

• Receive client orders and execute the transfer to the project management team.

• Communicate the progress of offers to the client on a regular basis.

Required Qualifications:

• 3 years of experience in customer service.

• 3 years of experience in submission preparation.

• Experience in an industrial environment.

• Proficiency in an ERP (preferably SAP).

• Bilingual in French/English. *

• You must have legal authorization to work in Canada, and any job offer is conditional upon successful pre-employment verification.

Desired Characteristics:

• Knowledge of Salesforce is an asset.

• Excellent customer service skills.

• Good planning and organizational skills.

• Sense of urgency, ability to make quick decisions.

• Collaboration, communication, and influencing ability.

• Rigorous, versatile, able to work under pressure.

*The role requires communication with clients, suppliers, and international carriers, thus bilingualism in English/French is mandatory.