Tennis Shop Attendant

The Tennis Shop Attendant plays a key role in promoting the game of tennis and providing exceptional service to Members and Guests at La Gorce Country Club. This position ensures a welcoming and professional atmosphere at the tennis facility, enhancing the overall member experience. 

Candidates must be available to work weekends and evenings.  

Schedule: 

Thursday 1pm-7pm

Friday 7:30am -7pm

Saturday 7:30am-5pm

Sunday 7am-5pm

Daily Responsibilities:

• Deliver outstanding customer service in the Tennis Pro Shop, ensuring all players are properly checked in and all charges are processed same-day through the POS system.
  
• Assist Members with booking appointments, making court reservations, and purchasing retail items.
  
• Support tennis professionals with their daily operations and assist Members with any needs that arise.
  
• Answer phone calls and in-person inquiries in a courteous, family-friendly manner; remain calm and professional under pressure.
  
• Manage monthly inventory and ensure accurate reports are submitted to Accounting on time.
  
• Process merchandise returns and issue appropriate credits.
  
• Maintain a high standard of professionalism while promoting tennis programs and the Club’s values.
  
• Follow club procedures for end-of-day reporting and business closing functions.
  
• Ensure all areas of the Tennis Shop are clean, organized, and presentable, including straightening merchandise and picking up debris.
  
• Collaborate proactively with fellow employees and remain attentive to team needs without waiting for direction.
  
• Stay informed of the tennis professionals’ schedules and program offerings.
  
• Promptly notify the Director of Tennis of any Member or Guest concerns; resolve issues quickly and professionally whenever possible.
  
• Assist Members and Guests with last-minute changes or requests in a professional and flexible manner.
  
• Greet all Members and Guests upon entry with a warm and welcoming attitude.
  
• Answer phones with a positive, energetic tone and provide accurate information regarding tennis programs and services.
  
• Re-stock retail items as directed and maintain the cleanliness and appearance of the shop.
  
• Help ensure the safety and comfort of all guests in the tennis facility.
  
• Perform other duties as assigned by the Director of Tennis.

Skills Required:

• Must have excellent interpersonal skills
• Excellent Customer service skills (Hospitality experience a plus)
• Excellent computer skills (Microsoft Word, Excel).
• Exceptional administrative skills and ability to multi-task
• Proper phone etiquette
• General knowledge of the game of tennis and/or pickle ball preferred

Educational/Misc. Requirements :

• High School Diploma or Equivalent
• Previous administrative/Receptionist experience preferred

Schedule Requirements:

• Must be flexible and able to work weekends and holidays.

About the Organization:

La Gorce Country Club is committed to being continually recognized as the private golf and country club of choice in South Florida, building on our long-standing tradition of excellence.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled