Terminal & Landside Operations Officer

• Monitor, inspect, and report on day-to-day terminal and landside operations, including airport grounds, terminal access, parking, curbside operations, airline ticketing, rental car facilities, passenger security screening, concessions, retail establishments, restrooms, and other passenger amenities.

• Identify and address deficiencies in customer experience, proposing and proactively implementing solutions to improve satisfaction.

Required Experience

• Bachelors degree in aviation management, guest services, or a related field (or equivalent work experience).

  • Two (2) years of relevant experience may substitute for one (1) year of education.

  • In lieu of a bachelors degree, eight (8) years of relevant experience may be substituted.

• Three (3+) years of experience in airport operations or customer experience.

Required Skills

• Working knowledge of systems related to airport operations, customer experience, and emergency management.