Terminal Clerk I

Job Title: Terminal Clerk I
Department: Terminal Operations/Customer Service

Company Overview:
Diamond Line Delivery was founded in 2000 in Boise Idaho. We are a leading logistics and transportation company specializing in Less-than-Truckload (LTL) services. Our commitment is to provide efficient, reliable, and cost-effective shipping solutions to our customers. As part of our continued growth, we're looking for a detail-oriented and customer-focused Terminal Clerk to join our terminal operations team.

Job Summary:
As a Terminal Clerk, you will be the first point of contact for local customers at the terminal, playing a key role in ensuring a smooth and professional shipping experience. This position supports terminal operations by handling customer inquiries, managing paperwork, coordinating with internal departments, and checking in drivers. Consistency, accuracy, and timely communication are critical for this role.

Key Responsibilities – Daily:

• Serve as the front-line representative for local terminal customers by phone, email, and in-person.
• Handle a high volume of inquiries and requests with professionalism and efficiency.
• Accurately enter shipment orders and update customer records in the system.
• Check in drivers and image freight documentation using both ACORDEX and CLI software.
• Schedule pickups and deliveries and assist with appointment management.
• Communicate proactively with customers about shipment status, delays, or exceptions.

Qualifications:

• High school diploma or equivalent (required).
• Previous experience in customer service, ideally in the LTL, freight, or logistics industry preferred.
• Strong interpersonal skills with a clear and friendly communication style.
• Ability to stay organized and prioritize tasks in a fast-paced environment.
• Working knowledge of Microsoft Office and Windows.
• Comfort with scanning/imaging software.
• Attention to detail, especially in data entry and shipment paperwork handling.
• Team-oriented with a service-first mindset and a proactive attitude.

Benefits:

This position offers a competitive wage rate and is eligible for many benefits including:

• Paid Holiday/Vacation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA/HSA
• Fully company funded retirement program ESOP
• Competitive Wage

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.