Terminal Manager

Responsibilities

Terminal Managers perform the following duties and tasks:

• Act as subject matter expert in intelligent gate operations, Synapse AGS Clerk Console, Visibility, Class 1 Railroad terminal operating systems (TSS, Oasis, ITOS, OBI, etc.), Occularis, Global Monitoring System (GMS) and any new application as needed.


• Manage staff scheduling, including work assignments and rotations, vacations, breaks, and coverage for absent employees


• Lead efforts at intermodal terminal and Remote Operations Center (ROC) to resolve complex operations problems


• Create, communicate, and execute strategic operational plans to ensure daily success of salaried and hourly staff


• Ensure that AGS hardware and software are maintained to meet or exceed the client Service Level Agreement (SLA)


• Facilitate the interview process for new hires and provide feedback and insight to REMPREX upper management


• Conduct Coach and Counsel sessions with staff and administer appropriate discipline as needed


• Ensure that supervisors conduct daily Safety Briefings and inform staff of shift updates


• Lead efforts to generate employee goals and review points


• Attend Yard Audit, Site Safety, and Senior Hub Management meetings


• Manage the input, review, and analysis of performance metrics


• Help all supervised employees improve and maintain performance levels


• Organize regularly-scheduled meetings to enhance staff and management understanding of the strategic terminal plan and specific KPIs

Requirements

• High school diploma or GED required, associate or bachelor’s degree in a related field preferred


• Valid driver’s license with a clean motor vehicle record (MVR)


• Minimum of three years’ work experience in the intermodal industry


• Demonstrated experience managing multiple staff members


• Flexible schedule that can adapt to extended or adjusted hours as needed


• Strong ability to analyze and solve problems quickly and implement procedural changes in a stressful environment


• Ability to mentor, teach, and build team ability so as to ensure team and terminal success


• Excellent time management and multi-tasking skills


• Ability to accurately perform arithmetic computations


• Strong written and oral communication skills


• Attention to detail


• Strong professionalism


• Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements


• Proven ability to maintain confidential information


• Ability to proactively and strategically enhance, not just maintain, overall terminal performance


• Commitment to modeling REMPREX and client rules and regulations


• Strong background in interacting with, managing, and growing technologies that support the terminal and its operations


• Ability to pass a background and drug test, per Class 1 Railroad and E-Railsafe protocols


• Strong knowledge of Microsoft Office

Physical

To perform the essential functions of this job, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to stoop, kneel, crouch, talk, and hear. The employee is frequently required to stand, walk, sit, and use hands to handle, feel and reach. The employee must be able to stand for periods of eight hours or more, and must have the ability to lift up to 50 lbs. Specific vision abilities required by this job include the ability to adjust focus for both day and night operation.

Selection Guidelines

This position requires a formal application, assessment of education and experience, oral interview, and reference check. Additional job-related tests may be required. The duties listed in this job description are only examples of the various types of work that the role might be required to perform. The omission of a statement of duties does not exclude it from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee, and is subject to change as the needs of the employer and job change.