Terminal Manager

Position Summary

We are looking for a Terminal Manager for our warehouse. This role will manage staff and provides services to the location in the areas of compliance, safety, and leadership. Works independently, using sound judgment in making decisions and maintaining confidentiality.

Essential Functions

Operations Management

• Responsible for the location’s budget and profitability
• Oversees Accounts Receivable and Driver Settlement
• Responsible for meeting and exceeding company metric goals (QOS, TDI, etc)
• Manage daily operations, troubleshooting and taking care of hot button issues arising during the course of day which may involve safety, service, or customer issues
• Oversee warehouse security through continuous monitoring of security program, frequent review of physical security measures and recommends modifications to the program as required

Warehouse/Office Employees

• Train, develop and retain a strong Warehouse & Office Team
• Review and approve employee timecards and schedules. Manage temporary agency labor as needed.
• Manage Scorecard & PARS process

Delivery Team Management

• Engage all delivery teams at the location regarding compliance processes and safety
• Manage recruiting process for local delivery team contractor holders
• Ensure DOT Compliance
• Manage Fleet data at the specific location and submit monthly to Finance
• Perform field audit of delivery team performance

Inventory

• Monitor appliance inventory to ensure accuracy and verify progress
• Manage Installation Parts

Customer Orders

• Verify routes and Delivery Team assignments
• Oversee Anti-tip compliance
• Communicate with customers and clients when needed

Safety

• Responsible and accountable for overall workplace safety and compliance performance for each assigned location
• Acts as a conduit for employee workplace safety concerns and is responsible for improving workplace safety efforts
• Investigates all Workers’ Compensation, Auto Liability and General Liability claims with assistance from others as needed
• Ensures routing of delivery team routes do not compromise FMCSA Hours of Service (HOS) rules
• Enforces, coaches, mentors, trains others as needed to improve individual and group safety performance

Other Duties as Assigned

Supervisory Responsibilities

• Directly supervises team of office staff, warehouse associates, and supervisors

Competencies, Skills, and Education Requirements

• Excellent interpersonal skills - Strong written and verbal communication skills
• Ability to multi-task while interacting with others in a fast-paced environment
• Meticulous attention to detail, active listening skills, proven problem-solving skills and strong analytical ability
• Commitment to collaborate with Management and employees throughout the organization is required
• Strong general computer skills including MS Office Suite; proficiency in word processing, spreadsheets and Internet communications required
• Proficiency with computer applications and the ability to enter, locate, manipulate, and analyze data using computer applications and various other data resources is essential
• Ability to read and interpret documents such as safety rules, operating instructions, maintenance instructions, and procedure manuals
• Must be able to pass a background screen, and drug screen
• Must have a valid drivers license
• Must be 18 years or older
• Possess a high school diploma or general education degree (GED), prefer Bachelor’s degree with relevant work experience
• Minimum of four years related job experience