Terminal Operations Coordinator

Title

Job Summary

Position Description

1. Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members.

2. Works extensively with TSA and airline partners on a daily basis to ensure the safe and efficient movement of passengers through the airport’s security checkpoints.

3. Stands post along alternate pathways inside terminal areas, providing direction and assistance to the traveling public, airline employees and tenants.

4. Provides effective and courteous crowd management in terminal areas, when necessary. Provides information and facilitates solutions to passengers’ needs by coordinating with various stakeholders.

5. Requires working shift work to include weekends and holidays. May be subject to hold over and recall for emergencies, including inclement weather.

6. Monitors and performs routine inspections of terminal facilities to identify operational issues, airport security concerns, hazards and customer service needs and coordinates with appropriate department for resolution.

7. Works in a fast-paced environment while taking time to proactively engage with travelers, stakeholders and volunteers.

8. Completes daily report outlining pertinent information of shift activity.

9. Fulfills essential job responsibilities by providing regular, punctual, and consistent attendance. Maintains a reliable schedule to support team dynamics and ensure operational efficiency.

Requirements

EDUCATION - associate’s degree or equivalent combination of experience and training. Requires a valid driver’s license.

EXPERIENCE - Three (3) years of customer service experience or airport experience.

KNOWLEDGE, SKILLS, and ABILITIES – Knowledge of landside / terminal operations including components of the total passenger experience.

Excellent customer service and human relations skills including ability to build effective and productive relationships with internal and external stakeholders. Excellent written and verbal communication. Excellent organization, prioritization, and time management skills.

Ability to identify and understand issues and problems and use effective approaches to develop appropriate solutions. Ability to present ideas effectively to an individual or group. Ability to interact with others in a way that inspires trust, confidence, and integrity.