Territory Sales Manager- VT, MA, CT and RI

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

Field Team Leadership & Management

• Directly manage Business Counselors and Fresh Specialists within the assigned territory, providing clear expectations, operational guidance, and ongoing coaching.


• In partnership with HR & Sales Leadership, lead all managerial activities including interviewing, hiring, disciplinary action, performance improvement, and termination decisions.


• Conduct regular performance reviews, establish development plans, and support continuous skill-building to ensure team members are equipped to excel in their roles.


• Monitor field team productivity, territory coverage, and execution quality; provide direction, feedback, and corrective action as needed.


• Facilitate regular team meetings, communication touchpoints, and ride-alongs to ensure alignment, engagement, and consistent execution.

Territory Oversight & Execution

• Serve as the first-level escalation point for field teams when complex or urgent retailer issues arise, coordinating cross-functional resources to ensure timely resolution.


• Ensure successful execution of remodels, resets, planogram updates, and merchandising initiatives by guiding field teams through timelines, expectations, and collaboration with internal partners.


• In partnership with Sales Leadership, support new customer development by coordinating field team involvement in onboarding, early-stage support, and operational integration.

Financial & Operational Support

• Review store-level financial and operational performance with field teams, helping them interpret indicators and identify retailer opportunities for improvement.


• Support field teams in vendor discussions or service escalations when necessary, ensuring AGNE’s standards for cost, quality, and service are met.


• Communicate regularly with Sales leadership regarding territory updates, staffing needs, emerging issues, and recommended adjustments.

Administrative & Reporting

• Review and ensure accuracy of field reporting, documentation, and follow-up actions to maintain high-quality service delivery.


• Maintain organized territory records, store interactions, and escalation logs to support continuity and transparency.


• Perform other duties as assigned to support field effectiveness and overall business objectives.

ESSENTIAL SKILLS & EXPERIENCE:

• Five or more years of experience in wholesale distribution, retail operations, territory sales, or a related field.


• Prior experience overseeing or leading field-based team members such as counselors, merchandisers, or specialists.


• Demonstrated ability to manage employee performance, conduct coaching conversations, and handle disciplinary or corrective actions.


• Strong interpersonal and communication skills, with the ability to influence and support a distributed team environment.


• Proven ability to organize and prioritize multiple field initiatives, escalations, and staffing needs.


• Solid understanding of store-level financial indicators and ability to guide field teams in using those metrics effectively.


• Proficiency in Microsoft Office Suite; familiarity with CRM tools or Power BI preferred.


• Valid driver’s license required.


• Ability to travel up to 75%.

REPORTING TO THIS POSITION: Business Counselors, Fresh Specialists & Field Associates

NON-ESSENTIAL SKILLS & EXPERIENCE: Bachelor’s Degree in Business or equivalent relevant experience. 

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• This position requires frequent travel throughout the assigned territory, including regular day trips and periodic overnight travel.


• Must be able to sit and drive for extended periods of time while traveling between customer locations.


• Must be able to work in environments with varying temperature conditions (e.g., refrigerated or freezer sections when reviewing Fresh departments).


• Requires the ability to operate a laptop, tablet, phone, and other mobile technology tools for extended periods.


• Occasional evening or early morning work may be required to support store schedules, special projects, or team meetings.