Test Scheduler

At Healthcare Outcomes Performance Company (HOPCo), we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits


• Monthly $43 stipend to use toward ancillary benefits


• HSA with qualifying HDHP plans with company match


• 401k plan after 6 months of service with company match (Part-time employees included)


• Employee Assistance Program that is available 24/7 to provide support


• Employee Appreciation Days


• Employee Wellness Events

As HOPCO continues to grow, we are looking for a Test Scheduler in our Corporate Headquarters.

Please see below for the functions and requirements to be a  Test Scheduler with HOPCo.

ESSENTIAL FUNCTIONS

• Schedules tests for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location


• Gathers pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers


• Call patients to schedule test with-in required time as designated by policies and procedures


• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.


• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.


• Communicates clinical instructions needed for appointments/procedures.


• Input required data to include referrals plus and coded notes.


• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.   


• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.   


• Initiate authorization for the test within the required time as designated by policies and procedures.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 1-2 years of test scheduling experience or related experience.


• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE

• Knowledge of insurance plans.


• Knowledge of computer systems.


• Knowledge of grammar, spelling and punctuation to type patient information.

SKILLS

• Skill in customer service and an understanding of HOPCo code of conduct and culture.


• Skill in communicating effectively with physicians, clinical staff, hospital staff and the public.


• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to maintain patient confidentiality.


• Ability to communicate with upset and frustrated patients.


• Ability to obtain patient history and medical history.


• Ability to work on multiple projects and to prioritize tasks. Ability to meet time sensitive goals. 

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.


• Some bending and stretching required.


• Manual dexterity using a computer keyboard, phone and scanner.

The HOPCo team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

#HOPCo

#CORE