Test Scheduler Physical Therapy

ESSENTIAL FUNCTIONS

• Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.


• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.


• Call patients to schedule tests within the required time as designated by policies and procedures.


• Provides ongoing follow-up until successful execution of referral.


• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.


• Communicates clinical instructions needed for appointments/procedures.


• Input required data to GE practice management to include administrative comments and coded notes.


• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.


• Effectively understands and proactively manages and schedules providers with front office personnel.


• Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 1-2 years of test scheduling experience or related experience.


• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

REQUIREMENTS

• Able to complete and manage per department metrics.


• Ensure 100% of required certifications and authorizations have been obtained.

KNOWLEDGE

• Knowledge of insurance plans.


• Knowledge of computer systems.


• Knowledge of grammar, spelling, and punctuation to type patient information.

SKILLS

• Skill in customer service and an understanding of The code of conduct and culture.


• Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.


• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to maintain patient confidentiality.


• Ability to communicate with upset and frustrated patients.


• Ability to obtain patient history and medical history.


• Ability to work on multiple projects and prioritize tasks. Ability to meet time-sensitive goals. 

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.


• Some bending and stretching are required.


• Manual dexterity using a computer keyboard, phone, and scanner.