A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success The Fed Restaurant by delivering high standards in guest experience & colleague engagement while in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
Serves food per established procedures in a timely, efficient and friendly manner
Stock station including: glassware, flatware, china and napkins
Greet guests, refill waters
Clear dirty dished/glasses from table after each course.
Reset tables as necessary per established procedures
Brew Iced Tea, Coffee, replenish bottled waters
Assist the kitchen in setting and breaking down service
Provide maximum levels of guest service while maintaining Langham Hotel standards
Assist servers in polishing glassware
Respond to guests requests appropriately, report comments to manager
Provide maximum levels of guest service while maintaining Langham Hotel standards
Report duty as scheduled by manager according to operating hours with flexibility
Maintains cleanliness of each table in each section of the restaurant
Bring dirty linen to laundry and pick up clean linen
Assist server as needed
Maintain cleanliness of work area
Complete assigned daily side work
Additional duties not mentioned above may also be requested by supervisor
Qualifications:
Use verbal communication effectively to perform work i.e. speaking with guests, understanding guests, coworkers
Make minor decisions requiring logical judgment, i.e. task sequencing
Must have related previous experience in similar environment
Demonstrate team playing skills at all times
Have positive attitude and set example among colleagues
Stand; reach; grasp; lift/carry up to 30 pounds; walk; kneel; squat/bend; push/pull
React well and remain in control when working with high volume under pressure.
Attend monthly department meeting and provided trainings.
Must have be fully flexible to work variable schedule hours and days; PM shifts.
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