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The Forum Mailroom Coordinator

icon building Company : Onehope
icon briefcase Job Type : Full Time
icon geo-alt United States

Job Description - The Forum Mailroom Coordinator


Job Summary

The Mailroom Coordinator is responsible for overseeing daily mailroom operations, ensuring the accurate, timely, and secure handling of incoming and outgoing mail, packages, and deliveries. This role supports office operations by coordinating logistics, maintaining records, and providing excellent internal customer service.

Key Responsibilities
  • Receive, sort, log, and distribute incoming mail, packages, and courier deliveries
  • Prepare and process outgoing mail, including postage, courier services, and shipping documentation
  • Coordinate with internal departments to ensure timely delivery of mail and packages
  • Operate and maintain mailroom equipment (postage meters, scanners, copiers, etc.)
  • Track shipments and resolve delivery issues with carriers and courier services
  • Maintain accurate records of mail, packages, and shipping costs
  • Ensure compliance with company policies, safety procedures, and confidentiality standards
  • Manage mailroom supplies and request replenishment as needed
  • Assist with special projects such as bulk mailings, office moves, or document distribution
  • Help the maintenance department when required
  • Provide backup support for reception or other administrative functions as needed
Qualifications
  • High school diploma or equivalent required; additional education or training is a plus
  • 1–3 years of experience in a mailroom, logistics, or administrative support role preferred
  • Familiarity with shipping carriers (e.g., USPS, FedEx, UPS, DHL)
  • Basic computer skills (email, spreadsheets, shipping software)
  • Strong organizational and time-management skills
  • Ability to handle confidential information with discretion
Skills & Competencies
  • Attention to detail and accuracy
  • Strong communication and customer service skills
  • Ability to prioritize tasks in a fast-paced environment
  • Dependable, punctual, and self-motivated
  • Physical ability to lift and move packages (typically up to 40–50 lbs, with or without accommodation)
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Office or corporate mailroom setting
  • Standing, walking, and lifting required for extended periods
  • Standard business hours: occasional overtime may be required during peak periods
Work Environment

The Forum is a ministry service unit of OneHope, Inc. and as such is committed to a work environment where the standards represent well the character and passion of God. This would call upon all staff to faithfully endeavor to produce the Fruit of the Spirit as stated in Galatians 5:22-23 which says “…the fruit of the Spirit is love, joy, peace, longsuffering, kindness, goodness, faithfulness, meekness, [and] self-control…”
In this spirit all staff is challenged to seek a personal relationship with God through Jesus Christ which will produce this fruit within.

Reporting Structure
Reports to: Facilities Maintenance Manager

 
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