The Longboard [St. John] | ASST. GENERAL MANAGER

THE LONGBOARD [ST. JOHN] – ASSISTANT GENERAL MANAGER

FULL BENEFITS

Complete HealthCare

Dental Insurance

Vision Insurance

Accidental Death & Dismemberment

Life Insurance

Paid Time Off 

[Full Time Qualification Required. Terms and Conditions Apply]

NO LATE NIGHTS
HOLIDAY CLOSURES [THANKSGIVING DAY & CHRISTMAS DAY]

OUR EXCITING WORK ENVIRONMENT

The Longboard [St. John] is a Caribbean-inspired coastal kitchen, focusing on fresh, local ingredients. We offer light and healthy fare and creative cocktails inspired by coastal regions around the globe. The Longboard celebrates the adventurous yet laid back ocean lifestyle of the islands, embracing St. John’s tropical setting, local flavors, and relaxed island mentality.

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention.

The Assistant General Manager supports the General Manager and/or Director of Operations in building a cohesive team, managing the daily operations of the restaurant and creating an environment of fun, warm and relaxed hospitality. The right candidate must have the ability to manage and inspire staff, a solid understanding of restaurant operations and the ability to bring creative solutions to the table. This person must have experience managing people.

RESPONSIBILITIES

• Ensure positive guest service in all areas. Promptly investigate and resolve complaints concerning service and food quality, taking any and all appropriate actions to turn dissatisfied guests into regulars.


• Create lasting relationships with guests to ensure contagious loyalism.


• Maintain an accurate plan of restaurant staffing needs. Assist with interviewing and hiring candidates.


• Assist GM with employee supervision, discipline, training, development, and termination.


• Develop employees by providing ongoing feedback, establishing performance expectations and assisting with performance reviews. Help and inspire each employee to reach their greatest potential.


• Demonstrate integrity in all areas, both personal and professional. Instill trust and dependability among the staff, always working with a team mindset and from a place of respect.


• Manage shifts including daily decision making, scheduling, product quality, and cleanliness.


• Ensure that all financial and personnel administrative duties are completed accurately, on time, and in accordance with company policies and procedures.


• Ensure proper safety procedures are in place to provide a safe working and guest environment, and to reduce the risk of injury and accidents. Report employee or guest accidents promptly.


• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, health department regulations and all federal/state/local laws. Always follow and enforce company policies and procedures.


• Ensure consistent, high quality of service and food preparation. Adhere to company standards to increase sales and minimize costs.


• Perform other duties and responsibilities as required or requested.

QUALIFICATIONS

• Self-discipline, initiative, leadership ability, and outgoing nature


• Exceptional communication skills


• Strong computer skills


• Minimum 3 years of experience in a supervisory position for a full-service, high volume, casual dining restaurant or other food and beverage establishment with a similar capacity and clientele


• Ability to work flexible hours, including nights, weekends and holidays as needed.

WHO WE ARE

We believe in living our values, some of which are:

• Without integrity, all else fails.


• We believe in the ongoing training and development of our staff and see it as a worthy investment in the future of the company.


• Without creativity, there is no innovation.


• We believe that only a happy and professional staff can give the level of personal service we demand.


• We believe in providing legendary service – the unique and powerful sort of personal care and attention that our guests tell stories about.


• We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

COMPENSATION AND BENEFITS

We offer competitive pay and a comprehensive benefits package. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

EQUAL OPPORTUNITY EMPLOYER

The Longboard [St. John] is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.